Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Susan Walsh

South Bend,IN

Summary

Dynamic professional with extensive experience as a general manager. I have really done might best to As well as a collection of experiences from many varying job titles. I excel in scheduling and relationship building among staff or among staff and customers. Also my Proven ability to enhance operational efficiency and client satisfaction through exceptional communication and meticulous expense reporting. Recognized for adaptability and a strong work ethic, consistently delivering positive results in fast-paced environments. I take charge, I improvise on the spot when needed. Honesty, loyalty and integrity are 3 traits I possess. Also, adaptability, commitment and success are all things I intend to bring with me to my new employer . I greatly look forward to finding a worthy counterpart who is deserving and appreciative of my abilities.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Assistant of Personal Assistant

Private Employers
South Bend, IN
05.2023 - 12.2024
  • Conducted follow-ups on pending tasks to ensure completion.
  • Improved office organization through effective document management
  • Contributed to a positive work environment with strong interpersonal skills and proactive
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.
  • Assisted managers in decision-making processes based on thorough research and analysis of available data.
  • Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
  • Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
  • Streamlined document preparation, ensuring accuracy and compliance with industry standards.
  • Enhanced team collaboration, implementing centralized digital platform for document sharing and communication.
  • Improved data management by creating comprehensive databases for easier access to critical information.
  • Optimized expense tracking, significantly reducing overhead costs by meticulously reviewing and reconciling monthly expenses.
  • Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
  • Facilitated onboarding process for new hires, accelerating their integration into team.
  • Elevated executive productivity, managing complex calendars and arranging conversations amongst all the executives to ensure cross company communications
  • Improved organizational culture by planning and executing engaging team-building events.
  • Enhanced meeting productivity by preparing detailed agendas and taking comprehensive minutes for future reference.
  • Bolstered office security measures, updating and enforcing policies for handling confidential information.
  • Contributed to project success, coordinating logistics and resources for multiple concurrent projects.
  • Completed daily logs for management review.
  • Proofread and edited documents for accuracy and grammar.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Directed automation of office procedures such as correspondence management, record-keeping and online communications.
  • I was also in charge of my Boss’s personal main home as well as 3 other properties that needed attention and maintainance. Often times I assisted with the wife and children of my boss when needed. Many days I wore so many hats at work; from babysitter to property manager and then stand in COO.
  • It was here I realized, that I am very capable of adapting to any job with efficiency and ease. I am fast on my feet and I keep calm when the rest of the room is in a panic. Learning your own strengths and weaknesses allows you to grow as a human. Just like all of my jobs, I too am multifaceted.

Lead Personal Assistant

Private Employers
South Bend, IN
01.2023 - 12.2024
  • Coordinated extensive travel arrangements, including flights, accommodations, and itineraries for personal and business purposes.
  • Oversaw expense tracking and reporting, guaranteeing precision and prompt submission for reimbursements.
  • I facilitated in connecting my boss with various colleagues in his field that were also very successful. I have made many, solid friendships/relationships with very successful and important individuals over the last two decades. And thankfully, I always put my best and hardest working foot forward, and anyone who has work history with me of any kind will attest to my superior interpersonal skills. Working my hardest at kk times, I feel as though I gained a great reputation as a professional, successful and passionate individual. No favors are spared when I need one. My work ethic shines brightly, I’ve been told. I feel it is of utmost importantance to be proud of my work and to confidently sign my name to my work. I find when I act as though the company I work for is my own, and to represent my company with honor and integrity, with confidence.
  • Executed office administration tasks, streamlining processes to enhance operational efficiency.
  • Organized calendars and scheduled appointments, optimizing time management for executives.
  • Prepared important documents and presentations, ensuring clarity and professionalism in all materials.
  • Facilitated meeting organization, including logistics, agendas, and follow-up communications.
  • Acted as communication liaison, addressing inquiries and fostering relationships with stakeholders.
  • Coordinated events and functions, managing details to ensure successful execution.
  • Monitored and tracked deadlines, providing reminders to maintain project timelines.
  • Enhanced office procedures by identifying areas for improvement and implementing solutions.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
  • Streamlined communication, acted as primary point of contact between executives and internal/external stakeholders.
  • Reduced operational costs, negotiated with vendors to secure competitive rates for office supplies.
  • Contributed to strategic planning sessions, prepared comprehensive meeting minutes for future reference.
  • Optimized expense tracking to ensure budget compliance, regularly reviewed and reconciled financial statements.
  • Enhanced executives' public image, coordinated logistics for public speaking engagements and press interviews.
  • Improved organizational culture, initiated wellness program that promoted work-life balance.
  • Reinforced brand consistency, oversaw updates to company website and social media profiles.
  • Reduced missed opportunities, diligently monitored emails and responded to time-sensitive requests.
  • Streamlined invoice processing to ensure timely payments, closely collaborated with finance department.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Wrote reports, executive summaries and newsletters.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.

Administrative Assistant to the Director

Owner of Lacrosse Team
Long Island, NY
06.2022 - 06.2024
  • Boosted director's efficiency through effective schedule management.
  • Increased efficiency in the workplace by organizing and maintaining an effective filing system for both physical and electronic documents.
  • Monitored supervisor's work
  • calendar and scheduled appointments, meetings, and travel.
  • Reduced workload for the director by taking on additional responsibilities such as drafting correspondence, creating presentations, and preparing briefing materials.
  • A very good friend of mine back home on Long Island started a private travel league for lacrosse players ages 2-20. The company grew exponentially after month 1. Growth that was so overwhelming I was asked to join the team. It was on a temporary basis, bc I had other aspirations at the time . However it was a great growth opportunity for me and challenged me in ways I have never experienced. I feel very grateful that I had been blessed with such a challenging and and important role. I gained an immense amount of work confidence as well as gained a whole other career path I could pursue if I chose to.

Property Management Assistant

Private Company
South Bend, IN
01.2020 - 05.2024
  • Coordinated maintenance requests with vendors to ensure timely repairs and upkeep of properties.
  • Assisted in preparing and organizing lease documents for new tenants.
  • Maintained organized records of tenant communications and property documentation.
  • Supported marketing efforts by creating promotional materials and advertising listings.
  • Scheduled property inspections to identify maintenance needs and ensure compliance with standards.
  • Facilitated tenant onboarding by explaining lease agreements and property rules.
  • Responded to tenant inquiries and provided information regarding property amenities and services.
  • Managed appointment calendars and coordinated meetings for property management team.
  • Updated property management software with tenant information and maintenance requests.
  • Conducted routine follow-ups with tenants to ensure satisfaction and address any concerns.
  • Assisted in preparing financial reports related to property income and expenses.
  • Supported property improvement projects by coordinating schedules and materials.
  • Performed administrative tasks related to lease renewals and tenant transitions.
  • Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Improved property curb appeal with diligent attention to landscaping and exterior maintenance tasks.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Maintained compliance with local regulations through thorough knowledge of housing codes and regular inspections of premises.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Contributed to the successful lease-up of properties by coordinating marketing efforts and organizing open houses.
  • Assisted in preparing comprehensive financial reports for owner review, ensuring transparency in property performance metrics.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
  • Often times I filled any role that was lacking. No job was beneath or above me. I made a modest salary initially, until I proved my worth via hard work and dedication. I was quickly promoted within the company, I was even offered an opportunity to take over the entire business when my boss decided to sell and move on to his next property project. He told me that if anyone could continue to successfully run his company, it should be me. That was a great boost to my confidence in my own abilities. I learned so much from my boss and his entire family that we’re all heavily involved in the company. I was treated with kindness, respect and even adoration, always. I firmly agree with my boss’s notion, and though I was tempted to accept his offer, however it was time for me to get on my own two feet and really find a career path that I want and will enjoy.
  • I am grateful for the kindness and confidence in my abilities that I was always shone. It was here that I was taught to “know your worth” and to demand the appropriate treatment and compensation that I deserve. And though I’m on the quieter and more passive side, I am vocal and sure of myself. Confidence can possibly be faked, however genuine confidence can not be bought, rather it beams from people who possess it naturally. Perception plays a huge role in business. Every business. Often times , confidence is often mis- perceived as something negative. It can come off as cocky rather than confident. Luckily for me, I have mastered the art of appropriately displaying confidence and not offending anyone by doing so. Taking the leadership role by the reigns, I quickly realized how small of a margin there is between cocky and confident and how to stay perfectly in between the lines so not to crash and burst into metaphorical flames.
  • Coordinated property maintenance tasks to ensure timely completion and adherence to quality standards.
  • Assisted in lease administration by preparing and organizing necessary documentation for new tenants.
  • Facilitated communication between tenants and management to enhance relationship-building and issue resolution.
  • Supported marketing efforts by creating promotional materials and updating property listings online.
  • Scheduled routine inspections to assess property conditions and identify maintenance needs.
  • Provided financial reporting assistance by tracking expenses and preparing monthly budget summaries.
  • Organized tenant move-in and move-out processes, ensuring all paperwork was accurately completed.
  • Addressed tenant inquiries effectively, fostering a welcoming and responsive property atmosphere.
  • Maintained property files and records, ensuring accurate documentation for management review.
  • Coordinated maintenance requests with service providers to ensure prompt repairs and tenant satisfaction.
  • Assisted in developing tenant newsletters to communicate important updates and community events.
  • Supported property management team in planning and executing community engagement activities.
  • Reviewed and processed lease applications, ensuring compliance with company policies and procedures.
  • Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
  • Collaborated with property manager on annual budget planning, analyzing historical data for informed decisionmaking.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.

General Manager

American Pancake House
South Bend, IN
01.2010 - 01.2024
  • Directed daily operations to ensure high standards of service and product quality.
  • Implemented training programs to enhance team performance and customer service skills.
  • Streamlined operational processes to reduce wait times and improve customer satisfaction.
  • Facilitated regular team meetings to promote communication and collaboration among staff.
  • I researched and found a location to expand our restaurants to include three properties in total. I was responsible for a staff of approximately 80 employees.
  • In my fifth year at the pancake house I reached my first year in which sales totaled over a million dollars. I was solely responsible for two of the three’s finances. Often times my day started at 4 am, and did not end until about 8 or 9 pm once I was sure I had appropriately completed all necessary tasks and transactions. Deposits were made, drawers were counted and balanced twice a day everyday at two locations. I had to ensure appropriate cash availability for our busiest shifts.
  • I co created software with my friend who owned the lacrosse team. We created an algorithm that effectively predicted dates. Times and conditions that could be over whelming and or extremely busy. And although creating software and algorithms were far out of my realm of knowledge, I was eager to learn as much as I could while aiding my former employer slash friend. At this point in time I had adjusted my thinking, I worked around my cognitive distortions and utilized the power of confidence to allow myself to believe I could truly do anything I put my mind too, and I really turned my personal life around by adopting my new can do attitude
  • Evaluated supplier contracts to ensure cost-effectiveness and quality of ingredients.
  • Enhanced menu offerings based on customer feedback and market trends.
  • Coordinated marketing initiatives to increase brand visibility and attract new customers.
  • Supervised inventory management to minimize waste and optimize stock levels.
  • Resolved customer complaints promptly to maintain a positive dining experience.
  • Analyzed financial reports to identify trends and inform strategic decision-making.
  • Developed community engagement activities to foster local partnerships and enhance brand loyalty.
  • Maintained compliance with health and safety regulations to ensure operational integrity.
  • Trained new hires on company policies, procedures, and customer service standards.
  • Motivated staff through recognition programs to boost morale and retention.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

Bar Manager

Bob’s Pub
South Bend, IN
05.2017 - 12.2023
  • Established robust health and safety measures to maintain compliance during peak service times.
  • Developed engaging promotional events to enhance customer experiences and increase foot traffic.
  • Streamlined inventory management processes, reducing waste and improving product availability.
  • Trained and supervised staff in bartending techniques, enhancing service quality and efficiency.
  • Created tailored cocktail menus that appealed to diverse customer preferences and seasonal trends.
  • Managed conflict resolution among staff and patrons, maintaining a harmonious environment.
  • Scheduled staff shifts effectively to ensure optimal coverage during peak business hours.
  • Monitored bar performance metrics to identify areas for improvement and drive sales growth.
  • Organized themed nights and special events, boosting customer engagement and loyalty.
  • Maintained cleanliness and organization of bar equipment and supplies, ensuring operational efficiency.
  • Facilitated team meetings to align staff on service goals and operational standards.
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Increased revenue with creative marketing initiatives and promotional events.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 65% improvement over prior onboarding process.
  • Managed financial aspects of the business, including budgeting, forecasting, and reporting.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
  • Coordinated themed nights attracting different demographics expanding overall clientele.
  • Analyzed sales data to identify trends, adjusting menu offerings accordingly.
  • Upgraded point of sale systems for faster order processing and billing, reducing wait times for customers.
  • Engaged with community on social media, enhancing bar's online presence and attracting younger demographic.
  • Fostered positive work atmosphere, reducing staff turnover rates.
  • Pioneered loyalty program, increasing repeat business and customer loyalty.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Oversaw food preparation and monitored safety protocols.
  • In the first year at Bob’s Pub, I finished the year with an astounding 24 percent profit increase, cut the bar’s yearly cost by 12 percent. We also averaged only one staff member turnover per year for the following 4 years!
  • Often I would take any available classes relative to bar tending, bar flare, and bar management. I consistently pushed myself out of my own comfort zone so that I may gain any and all knowledge relative to my field of work.
  • My ability to mediate tense, alcohol-fueled-situations made me an asset to both my boss and my patrons alike. I have incredible people skills and can read situations quickly in order to take action that is both effective and non-offensive to any party involved. I have never worked a shift in which I couldn’t work with our drunker and more abrasive patrons that led to a physical fight. My track record for successful mediation is 100 percent.
  • I became the opening bar manager which meant my days began at 5 am. It wasn’t the best part of town and often times I had to protect myself and the bar as well. I was responsible for all financial details and deposits, payroll and more. Inventory management and ordering became my burden to bear; resulting in much more accurate accounting. I had learned long before this job, that a good relationship with vendors and suppliers was very important and imperative to stay ahead of the rest. I even learned some Greek and much Portuguese in order to communicate effectively with certain long-time vendors.

Server

American Pancake House
South Bend, IN
01.2010 - 01.2013
  • Provided efficient and friendly service to improve guest experience.
  • Facilitated smooth order processing by accurately taking and entering customer orders.
  • Applied efficient inventory management techniques, ensuring adequate stock availability during high-demand periods.
  • Trained new servers on menu items, service standards, and best practices for customer interactions.
  • Supported sales reporting efforts by accurately documenting daily transactions and customer feedback.
  • Maintained cleanliness and organization of dining area to uphold health standards.
  • Collaborated with kitchen staff to ensure seamless service during peak hours.
  • Processed payments accurately using POS system for customer transactions.
  • Adapted to changing priorities during busy shifts to meet customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.

Hostess

American Pancake House
South Bend, IN
01.2007 - 01.2010
  • Welcomed guests at the entrance, ensuring a positive first impression of the dining experience.
  • Coordinated table assignments to optimize seating efficiency and guest flow during peak hours.
  • Maintained cleanliness and organization of the dining area, enhancing overall guest comfort.
  • Assisted in training new staff members on customer service protocols and reservation practices.
  • Resolved guest complaints swiftly, ensuring satisfaction and encouraging repeat visits.
  • Provided menu recommendations based on guest preferences and dietary restrictions.
  • Handled high-volume phone calls, taking reservations and providing detailed information promptly.
  • Facilitated communication between front-of-house and back-of-house staff for seamless service.
  • Supported special events by managing guest lists and seating arrangements efficiently.
  • Trained staff on menu offerings and specials, promoting upselling techniques effectively.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Rearranged tables and chairs for large parties and retrieved high chairs for
  • Delivered pick-up and curbside orders to guests.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Education

High School Diploma - General Studies/Spanish Second Language/Honors

Baylor-Bluepoint High School
Bayport, NY
06.2006

Skills

  • Scheduling
  • Inventory & Order placement abilities
  • Payroll
  • Ability to understand human nature and psychology allows one to better read people’s thoughts and opinions that can effectively have an effect on your business
  • Control over our emtions so as not to make business mistakes is something that takes time, but it is important
  • Basic financial comprehension
  • Fast learner
  • Time management
  • Computer skills
  • Attention to detail
  • Team collaboration
  • Verbal and written communication
  • Relationship building
  • Data entry
  • Problem-solving
  • Workload management
  • File and record keeping
  • Administrative duties
  • Basic mathematics
  • Schedule and calendar management
  • Office administration
  • Event planning
  • Schedule coordination
  • Microsoft Office Suite
  • Conflict resolution
  • Meeting scheduling
  • File management
  • Task prioritization
  • Data confidentiality
  • Operations support
  • Decision-making
  • Project Support
  • Basic accounting
  • Project coordination
  • Project management
  • Expense reporting
  • Office equipment troubleshooting
  • Spreadsheet software
  • Travel arrangements
  • Presentation creation
  • Accounting support
  • Billing and coding
  • Business acumen
  • Multitasking and organization
  • Flexibility and adaptability
  • Client interaction
  • Editing and proofreading
  • Record keeping
  • Product and service sales
  • Inventory management
  • Office equipment operation
  • Workflow optimization
  • Online research
  • Positive and professional
  • Email correspondence
  • Marketing assistance
  • Production leadership
  • Clerical task proficiency
  • Customer service
  • Teamwork and collaboration
  • Organizational skills
  • Strong problem solver
  • Active listening
  • Professional and mature
  • Excellent communication
  • Excel
  • There are a few skills that I possess in which I believe are most important, and most effective in any job or role, and they are the following:
  • Time management, excellent communication, honest and genuine, hard work pays off, do it right and do it right the first time, work smarter AND work harder or someone else will, having the ability to separate yourself from your emotions is imperative to being objective is finding the proper solution for the company not yourself Self motivated, self-starter with abilities to to self manage is necessary for many of the roles I have played at various jobs One cannot rely on others to guide them baby step by baby step to dictate every move you should be making You must possess a keen sense of understanding operations, and the ability to to deligate your time appropriately and effectively is paramount to success

Accomplishments

My inherent competitive nature has earned me many W’s. I have been awarded and recognized many, many times over the years. One moment of recognition I cherish the most, is when I was honored by the community I lived in, for recognizing a need and fulfilling it with my own means and resources. I was given a beautiful framed award, coupled with a very generous gift card. I regifted the gift card back to those people who gave it to me.

I received an academic and athletic scholarship when I graduated from high school. Notre Dame was among the options I could have chosen…

While working as the GM for the Pancake House, we received many kind and much deserved awards such as Michiana’s nicest, cleanest bathroom multiple years in a row, perfect inspection award was handed directly to me from a representative from the health department over 35 occasions! That is no easy task! We also recieved the Michianas best restaurant award, chosen by the general public. We received well over 20 of those in my time there.

I was recognized unofficially by the homeless center for my contributions over the years. My commitment to feed the hungry did not go unnoticed.

I recieved a couple of awards from my children’s school for my commitment to education, and my ability to really really get kids involved and to engage them in a fun and not so typical fashion.

Certification

Safe Serve

Bartenders License

Volunteer Bartender License

Secret shopper perfect score awards

CPR and first aide certification

Dedication to volunteer work award and very generous gift

Food safety certification

Recognized and rewarded for contribution and commitment

of raising funds for some community clean up projects I had helped create, organized and personally donated to as well. .

And some of my most cherished awards aren’t awards at all but rather letters to me from various families I had helped in one way or another. Those are truly rewarding.

Carry

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working
Greek
Elementary

Timeline

Assistant of Personal Assistant

Private Employers
05.2023 - 12.2024

Lead Personal Assistant

Private Employers
01.2023 - 12.2024

Administrative Assistant to the Director

Owner of Lacrosse Team
06.2022 - 06.2024

Property Management Assistant

Private Company
01.2020 - 05.2024

Bar Manager

Bob’s Pub
05.2017 - 12.2023

General Manager

American Pancake House
01.2010 - 01.2024

Server

American Pancake House
01.2010 - 01.2013

Hostess

American Pancake House
01.2007 - 01.2010

High School Diploma - General Studies/Spanish Second Language/Honors

Baylor-Bluepoint High School
Susan Walsh