Susan White
Summary
Highly organized reservationist with experience in scheduling, customer service and problem resolution in fast-paced environments. Strong communication skills aid in fostering positive relationships with clients while thorough understanding of booking systems ensures smooth operations. Consistent track record of improving efficiency and enhancing customer satisfaction through proactive management of reservations and inquiries.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Rv resevationist
Oklahoma State Fair Park
Oklahoma City
09.2018 - Current
- Managed customer inquiries and reservations efficiently, enhancing overall customer satisfaction and streamlining the booking process.
- Coordinated with multiple departments to ensure seamless guest experiences, resulting in improved operational workflows and service delivery.
- Developed training materials and mentored new staff, fostering a knowledgeable team capable of addressing complex customer needs.
- Developed training materials for new staff, improving onboarding processes and fostering team collaboration.
- Implemented a customer feedback system, gathering insights to refine service offerings and improve guest experiences.
- Streamlined reservation processes by integrating new software tools, resulting in faster response times and increased accuracy.
- Assisted in resolving customer issues and inquiries, demonstrating effective communication skills and problem-solving abilities.
- Maintained accurate records of reservations and transactions, ensuring compliance with company policies and enhancing data integrity.
- Resolved customer complaints in a professional manner.
- Provided customer service to ensure guest satisfaction.
- Answered guests' questions regarding local attractions and directions.
Education
Diploma - General Office Clerk/receptionist
Dickinson Business School
Oklahoma City , OK 08.1985 - 08.1986
Skills
- Customer inquiries
- Reservation management
- Customer satisfaction
- Operational workflows
- Customer feedback
- Complaint resolution
- Communication skills
- Time management
Accomplishments
Many telehpone customers service awards. Attended continuing education in telephone etiquette and customer service.
Timeline
Rv resevationist
Oklahoma State Fair Park
09.2018 - Current
Diploma - General Office Clerk/receptionist
Dickinson Business School
08.1985 - 08.1986