Susan Wilbur
North Dartmouth,MA
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
27
27
years of professional experience
Work History
Assistant Store Manager
Stop and Shop Supermarket
Fairhaven, MA
01.2003 - 02.2025
- Implemented campaigns and promotions to help with developing goods and services.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Formed and sustained strategic relationships with clients.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
Customer Service Manager
CVS Pharmacy
New Bedford, MA
06.1999 - 01.2003
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Produced thorough, accurate and timely reports of project activities.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Delivered continuous training to associates to maximize performance and customer relations skills.
Preschool Teacher Leader
Rainbow Daycare
New Bedford, MA
09.1997 - 01.2003
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Engaged with children on individual basis to build positive, trusting relationships.
- Participated in professional development opportunities to stay abreast of best practices in early childhood education.
- Conducted assessments throughout the year to measure student progress against established standards.
Education
Some College (No Degree) - Early Childhood Care And Education
Greater New Bedford Voc Tech
New Bedford, MASkills
- Inventory management
- Team building
- Conflict resolution
- Customer service
- Problem solving
- Bilingual in Portugues
- Multitasking and organization
Affiliations
- Mother of two
Languages
Portuguese
Full Professional
Timeline
Assistant Store Manager
Stop and Shop Supermarket
01.2003 - 02.2025
Customer Service Manager
CVS Pharmacy
06.1999 - 01.2003
Preschool Teacher Leader
Rainbow Daycare
09.1997 - 01.2003
Some College (No Degree) - Early Childhood Care And Education
Greater New Bedford Voc Tech