Susan Willis
San Diego,CA
Summary
Results-driven real estate professional with over two decades of experience in property management, real estate sales, and program development. Proven track record of success in improving operational efficiency, increasing occupancy rates, and enhancing team capabilities. Adept at leveraging technology and data-driven strategies to optimize real estate operations.
Overview
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Certification
Work History
Property Manager
SLW Real Estate, Inc.
- Led a full-service real estate management company, specializing in short-term and mid-term leasing of furnished residential real estate in San Diego County.
- Orchestrated regular maintenance, major repairs, and capital improvement projects to maintain vacation properties attractive to potential guests.
- Introduced and managed dynamic pricing programs to consistently achieve high occupancy rates.
- Streamlined daily operations using housing database software.
- Ensured properties remained compliant with local, state, and federal regulations, earning Super-host status with highly rated reviews on Airbnb.
Learning Program Manager
Sundae
- Designed and developed learning programs across 25 real estate markets, improving overall productivity of the closing team.
- Successfully trained over 20 teammates in less than six months.
- Developed and maintained logistics workflows, procedures, and reports.
Manager of Closing
Sundae
- Developed the closing team for the Florida & Georgia markets, implementing procedures that improved workflow and minimized legal and financial exposure.
- Oversaw more than 190 single-family and multi-family residential transactions in 2021, managing all aspects of the closing process.
- Built new relationships with institutional buyers/investors, attorneys, closing agents, title companies, and inspection companies.
Property Manager
Equity Lifestyle Properties
- Managed 270 homes and 40 RV storage units, overseeing administration, budgets, accounts payable and receivable, capital expenditures, vendor contract negotiations, leases, property inspections, compliance with rules and regulations, and resident relations.
- Handled Section 8 and HUD programs, managed move-ins and move-outs, and facilitated sales of new and used homes while ensuring optimal occupancy management.
- Demonstrated expertise in local and federal housing laws and guidelines, including Fair Housing and Landlord/Tenant Law.
- Supervised diverse staff, including maintenance personnel and contractors, and maintained proficiency in property management software and relevant database programming.
Real Estate Broker Associate
Re/max Direct
- Proven track record of Real Estate sales and director of our highly recognized mentor program at RE/MAX Direct.
- Seniors Real Estate Specialist® (SRES®)with a mission to help seniors and their families navigate the maze of financial, legal & emotional complexities associated with home sales.
- Critical thinker and respected liaison between clients and industry professionals with the ability to provide creative solutions to complex problems.
Education
Bachelor of Science - Business Administration And Management
St. Gregory’s University
Shawnee, OKGeneral Studies
San Diego Community College District
San Diego, CASkills
- Proficient in Google-based Apps/G-Suite, Salesforce, MRI, Slack
- Revenue, budget, and P&L management
- Exceptional oral and written communication skills
- Strong leadership and creative problem-solving abilities
- Financial acumen with knowledge of generally accepted accounting principles
- Exceptional written and verbal communication skills
- Professional appearance and demeanor
- Market research and competitive analysis
- Sales and marketing strategy implementation
- Expertise in navigating housing database software
Certification
Real Estate Brokers License: Alabama, Arkansas, California, Colorado, Georgia, Minnesota, Nebraska, Nevada, North Carolina, Utah
- Colorado-Employing Broker for Alpha Barnes, RE Services LLC
- Nevada-Broker of Record for Capstone On-Campus Management, LLC
- Utah-Primary Broker for SkyView Advisors, LLC
- Minnesota-Primary Broker for SkyView Advisors, LLC
Affiliations
RE/MAX 100% Award 2017, 2018, 2019 RE/MAX Executive Award 2015, 2016, 2021, 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The price of inaction is far greater than the cost of a mistake
Meg Whitman
Timeline
Property Manager
SLW Real Estate, Inc.
Learning Program Manager
Sundae
Manager of Closing
Sundae
Property Manager
Equity Lifestyle Properties
Real Estate Broker Associate
Re/max Direct
Bachelor of Science - Business Administration And Management
St. Gregory’s University
General Studies
San Diego Community College District