Susan Woods
Northfield NH,NH
Summary
Professional supervisor with strong experience in overseeing second shift operations. Known for effective team collaboration and achieving results through adaptability and reliability. Skilled in managing workflow, ensuring safety compliance, and optimizing productivity. Valued for leadership qualities, problem-solving skills, and proactive approach to meeting changing needs.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Second Shift Supervisor
Glencliff NH
05.2023 - 12.2024
- Resolved conflicts among team members promptly, fostering a harmonious work environment conducive to collaboration and productivity.
- Supported continuous improvement initiatives by actively participating in Lean Six Sigma projects aimed at enhancing operational efficiency.
- Coordinated cross-functional efforts between departments to address bottlenecks in production processes proactively.
- Increased employee satisfaction by addressing concerns, providing constructive feedback, and promoting a positive work environment.
- Optimized resource allocation for various tasks, ensuring timely completion of projects and high-quality results.
- Exceeded production targets consistently by motivating the team to perform at their best and fostering a culture of accountability.
- Maintained open lines of communication with upper management, providing accurate and timely reports on shift performance and key metrics.
Manager of a Dementia Unit
Veterans Home Of Tilton Nh
10.2004 - 05.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
LNA
Merrimack County Nursing Home
11.2006 - 11.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Associate of Science - Registered Nurse
Rivier University
Nashua, NH05.2002
High School Diploma -
Franklin High School
Franklin NH06.1975
Skills
- Employee training
- Task delegation
- Staff development
- Workplace diversity
- Team development
- Staff management
- Staff scheduling
Certification
Certification in Gerontology
Timeline
Second Shift Supervisor
Glencliff NH
05.2023 - 12.2024
LNA
Merrimack County Nursing Home
11.2006 - 11.2019
Manager of a Dementia Unit
Veterans Home Of Tilton Nh
10.2004 - 05.2023
Associate of Science - Registered Nurse
Rivier University
High School Diploma -
Franklin High School
Certification in Gerontology
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