Alliance Manager and Client Partner with over 10 years of expertise in developing and managing strategic partnerships in IT services and SaaS. Demonstrated ability to increase revenue and enhance Partner ecosystems while leading digital transformation projects. Proficient in go-to-market strategies and partner lifecycle management, delivering measurable outcomes that enhance client and partner relationships.
Hi, I’m
Susan Woods
Client Partner, Strategic Account Manager
Lawrenceville,GA
Summary
Overview
13
years of professional experience
1
Certification
Work History
iLAB LLC
Account Executive
04.2025 - 08.2025
Job overview
- Directed sales of QA and digital transformation solutions for enterprise clients in the manufacturing and technology sectors.
- Partnered with executives to align IT with business goals, increasing solution adoption and client satisfaction.
- Represented the company at industry events to expand market presence and strengthen new business partnerships.
- Designed and delivered tailored proposals that improved solution fit, and drove higher engagement.
- Managed client accounts and maintained strong relationships with stakeholders.
Business Software Inc.Peachtree Corners, Georgia
Strategic Alliance Manager (Partner Manager)
06.2020 - 04.2025
Job overview
- Developed and executed quarterly and annual joint GTM plans with partners.
- Built and managed alliances with global system integrators, ERP/HCM vendors, and VARs to expand SaaS adoption.
- Developed and executed joint go-to-market strategies that increased partner-led revenue and market penetration.
- Delivered executive presentations to HR, IT, Finance, and Payroll leaders to influence SaaS adoption.
- Oversaw full partner lifecycle management, including onboarding, integrations, pricing, RFIs, and SOWs.
- Collaborated cross-functionally with product, marketing, and development teams to align partner success with client outcomes.
- Expanded subscription renewals and strengthened strategic partnerships that accelerated business growth.
The Baer GroupAtlanta, GA
Senior Client Partner
01.2020 - 06.2020
Job overview
- Managed IT consulting partnerships and supported enterprise clients through strategic IT staffing fulfillment.
- Negotiated agreements and cultivated executive relationships to ensure alignment with business objectives.
- Enhanced client satisfaction by delivering customized consulting and staffing solutions.
- Worked with Program Managers/MSPs and utilized VMS (vendor management portals) for updated account management.
- Generated monthly reports detailing sales pipeline activity for senior leadership review.
Business Software Inc.Peachtree Corners, GA
Channel Manager
10.2018 - 01.2020
Job overview
- Expanded channel programs with resellers and VARs, increasing SaaS channel revenue and market coverage.
- Partnered with ERP and SI stakeholders to strengthen solution integration and accelerate adoption.
- Improved partner engagement through enablement and support programs, boosting retention and recurring revenue.
Charter GlobalAtlanta, GA
Client Engagement Manager / Account Manager
10.2017 - 08.2018
Job overview
- Managed IT consulting engagements using MSP and VMS models, ensuring timely and cost-effective delivery.
- Strengthened executive relationships and improved client retention through tailored staffing and technology solutions.
- Streamlined engagement processes, reducing delivery overhead and increasing efficiency.
RandstadLawrenceville, GA
Strategic Account Manager / Market Manager
10.2012 - 05.2017
Job overview
- Led enterprise accounts in manufacturing and logistics, managing workforce solutions through VMS/MSP systems.
- Handled payroll, timesheets, I-9, hiring, benefits, and background screenings to meet the client's requirements.
- Increased client satisfaction and retention by delivering workforce solutions aligned to enterprise needs.
- Oversaw large-scale staffing programs that supported national enterprise accounts, with measurable success.
- Won the Performance Forum for year-over-year growth (largest in North America).
Education
Shorter University
Bachelor of Science from Business Administration And Management
12-2007
University Overview
Graduated Cum Laude
Skills
- Alliance and partner ecosystem management
- Enterprise account growth
- SaaS solutions
- ERP systems
- Cloud transformation
- Joint go-to-market strategy
- Solution selling techniques
- Executive relationship management
- Contract negotiation skills
- RFP and SOW management
- Channel sales expansion and retention
- CRM tools expertise
- Salesforce proficiency
- HubSpot knowledge
- SAP experience
- SharePoint utilization
- Vendor management systems (VMS)
- ZoomInfo familiarity
- Microsoft Office suite
- Meddic sales methodology
Personal Information
Personal Information
Certification
- AWS Certified Cloud Practitioner, 2025
- Agile Methodologies
- Google Cloud, in progress
Timeline
Account Executive
iLAB LLC
04.2025 - 08.2025
Strategic Alliance Manager (Partner Manager)
Business Software Inc.
06.2020 - 04.2025
Senior Client Partner
The Baer Group
01.2020 - 06.2020
Channel Manager
Business Software Inc.
10.2018 - 01.2020
Client Engagement Manager / Account Manager
Charter Global
10.2017 - 08.2018
Strategic Account Manager / Market Manager
Randstad
10.2012 - 05.2017
Shorter University
Bachelor of Science from Business Administration And Management
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