Susan Ziegler
Plano,TX
Summary
Knowledgeable massage therapist with 12 years of experience offering professional massage treatments to relieve muscle discomfort and aid relaxation. Practiced in wide-ranging massage techniques and methods. Service-minded, patient and flexible in challenging environments. Licensed Massage Therapist certified in multiple techniques. Continuously trains in massage methods to give clients best possible experiences and results. Empowers and supports clients dealing with stress and physical ailments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Massage Therapist
Massage Envy
10.2020 - Current
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
- Registered and managed case files, detailed notes and progress on database to enable tracking history and maintain accurate records.
Sales Associate
Torrid
10.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Associate
Bath & Body Works
07.2020 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Massage Therapist
Massage Envy
09.2011 - 06.2020
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Researched new massage techniques and treatments.
Education
Associate of Arts - Baking And Pastry Arts
The Art Institute of Phoenix
Phoenix, AZ03.2015
No Degree - Massage Therapy
Carrington College - Phoenix
Phoenix, AZ06.2011
Skills
- Trigger Point Massage
- Sales and Marketing
- Sports Massage
- Deep Tissue Massage
- Scheduling Software
- Stress Relief Massage
- Hot Stone Massage
- Manual Lymphatic Drainage Massage
Timeline
Sales Associate
Torrid
10.2022 - 01.2023
Massage Therapist
Massage Envy
10.2020 - Current
Sales Associate
Bath & Body Works
07.2020 - 06.2021
Massage Therapist
Massage Envy
09.2011 - 06.2020
Associate of Arts - Baking And Pastry Arts
The Art Institute of Phoenix
No Degree - Massage Therapy
Carrington College - Phoenix
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