Susana Alvarado
Katy,US
Summary
Financial Service Representative with over 11 years of expertise in customer service and regulatory compliance. Demonstrates strong leadership and team management skills, effectively resolving customer issues and streamlining operations to enhance efficiency. Committed to fostering a positive work environment and maintaining high standards of accuracy and trust in financial transactions.
Overview
10
10
years of professional experience
Work History
Member Service Representative -Contract
Schlumberger Employees Credit Union
01.2025 - 07.2025
- Developed strong relationships with members, leading to increased engagement and satisfaction through personalized service.
- Provided exceptional customer service by addressing member inquiries and resolving issues in a timely manner.
- Provided exceptional customer service by resolving inquiries and concerns promptly.
- Managed membership account updates, ensuring accuracy and compliance with policies.
Financial Service Representative/Loan Processor
Brazos Valley Schools Credit Union
01.2024 - 01.2025
- Facilitated the processing of loan applications, ensuring compliance with regulatory guidelines and internal policies.
- Provided exceptional customer service by addressing client inquiries and resolving issues promptly, enhancing client satisfaction.
- Conducted thorough credit and financial analysis to assess borrower eligibility and risk profiles.
- Assisted in the preparation of financial reports for management review, contributing to data-driven decision-making.
Customer Service Representative - Warranty Department
DR Horton Home Builders
07.2021 - 12.2023
- Managed high-volume call queues while maintaining professionalism and empathy, achieving a call resolution rate of 90% on the first contact.
- Participated in monthly performance reviews to assess team goals and individual contributions, fostering a culture of accountability.
- Handled escalated customer complaints effectively, ensuring timely resolution and maintaining positive customer relationships.
New Accounts/Loan Processor
Austin County State Bank
06.2015 - 07.2021
- Processed new account setups, ensuring accuracy and timely completion of documentation.
- Collaborated with loan officers to gather necessary information and resolve any discrepancies in applications.
- Developed strong relationships with clients to understand their financial needs and provide tailored solutions.
Education
Medical Assistant - Non-Degree Program (e.g. Coursera certificate)
Remington College
Houston, TXHigh School Diploma - undefined
Sealy High School
Sealy, TX01.2007
Skills
- Customer Service - Expert
- Cash Handling - Expert
- Bilingual - Expert
- Leadership - Expert
- Team Management - Expert
- Financial Analysis - Advanced
Languages
Spanish - Native
English - Native
Timeline
Member Service Representative -Contract
Schlumberger Employees Credit Union
01.2025 - 07.2025
Financial Service Representative/Loan Processor
Brazos Valley Schools Credit Union
01.2024 - 01.2025
Customer Service Representative - Warranty Department
DR Horton Home Builders
07.2021 - 12.2023
New Accounts/Loan Processor
Austin County State Bank
06.2015 - 07.2021
High School Diploma - undefined
Sealy High School
Medical Assistant - Non-Degree Program (e.g. Coursera certificate)
Remington College
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