Susana Botero Marin
Los Angeles,USA
Summary
Experienced server bringing enthusiasm, dedication and an exceptional work ethic. Upbeat energy and outgoing with a dedication to positive guest relations. High volume dining, costumer service and cash handling background.
Overview
3
3
years of professional experience
Work History
Server
Uchi
West Hollywood, CA
11.2023 - Current
- Delivered food orders promptly and courteously.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Server/Hookah/Bartender
SUNSET ROOFTOP
Los Angeles, CA
01.2022 - 01.2023
- Prepared and serve hookahs for guest who ordered them
- Served bar and restaurant patrons ordered drinks including beer, wine, liquors and mixed beverages
- Passed food orders through to kitchen staff clearly and quickly
- Set up chairs and tables when opening
- Clean and reset tables promptly and efficiently for incoming costumers, with a noticeable impact on reduced was times
- Ensured all guest felt welcome and were given responsive, professional and gracious service at all times
- Cleaned and organised the bar area in keeping with the restaurant's philosophy, culture and standards of excellence
- Helped managers train new staff
Cashier/ Barista / Server
SWEET LILY BAKERY
Los Angeles, CA
01.2023
- Prepared specialty coffee and ta beverages in a fast-paced environment
- Provided excellent costumer service
- Played integral team role to efficiently complete orders and maintain de cafe's pristine conditions and orderly workflow
Server
7KINGDOMS LOUNGE
Los Angeles, CA
01.2022
- Served bar and restaurant patrons ordered drinks including beer, wine, liquors and mixed beverages
- Passed food orders through to kitchen staff clearly and quickly
- Clean and reset tables promptly and efficiently for incoming costumers, with a noticeable impact on reduced was times
- Ensured all guest felt welcome and were given responsive, professional and gracious service at all times
- Cleaned and organised the bar area
Bottle Service
HANGAR ASTORIA
New York, NY
01.2019
- Consistent deliver exceptional service to every guest while interacting and entertaining in a professional manner
- Used computes software to place orders for transmittal to bar and kitchen staff
- Presented menu and made recommendations always trying to up-sale clients in an appropriate manner
Promotional Model
FIND YOUR BEACH BOWL - LUCKY STRIKES
New York, NY
01.2019
- Promote and sell liquor
Education
Diploma - Bachelor in Law
Universidad Pontificia Bolivariana
Medellin, Colombia01.2014
Skills
- Communication
- Problem Solving
- Fast-paced Work Environment
- Taking Direction
- Fast Learner
- Math Skills
- Written Communication
- Proficient in Spanish
- Hostess support
- Strong work ethic
Websites
Additionalcapabilities
- Able to communicate well with guests, and a good approach to problem solving
- Able to perform well in a fast-paced work environment
- Ability to take direction well, and fast learner
- Excellent in math and written communication skills
- Proficient in Spanish
Timeline
Server
Uchi
11.2023 - Current
Cashier/ Barista / Server
SWEET LILY BAKERY
01.2023
Server/Hookah/Bartender
SUNSET ROOFTOP
01.2022 - 01.2023
Server
7KINGDOMS LOUNGE
01.2022
Bottle Service
HANGAR ASTORIA
01.2019
Promotional Model
FIND YOUR BEACH BOWL - LUCKY STRIKES
01.2019
Diploma - Bachelor in Law
Universidad Pontificia Bolivariana