Susana Canales
Lakeland,FL
Summary
Result oriented leader with skilled communications profession in customer service for over 7 years . Being fluent in Spanish and English helps communicate with different cultures and better assist and understand their needs. Two things, creativity and logic, is what it took to become a top sales agent, having to turn prospects into costumers. A strong networking and relationship management skills have resulted in expending the company costumer base. Also, serving the US Army, as a Medical Logistician led to lead and supervise 32 soldiers. Am very eager to meet the challenge of developing new territories for this company.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Sales Agent
Liberty Mutual REMOTE
Remote, Florida
12.2021 - 06.2022
- Generated new and repeat sales by offering timely product, service and technical information
- Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions
- Resolved complaints to satisfy customers and encourage future transactions.
- Managed over 50 calls per day, selling 32 sales over goal.
Sales Agent / Costumer Service Agent
Farmers Insurance Agency
Brandon, FL
01.2021 - 08.2021
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Exceeded quota for 8 Months
- Educated clients on account services and resolved client inquiries regarding statement information and account balances
- Trained and developed new sales team associates in products, selling techniques and company procedures.
Customer Service Representative
GEICO
Lakeland, FL
06.2017 - 01.2021
- Answered customer telephone calls promptly to avoid on-hold wait times
- Researched payment inquiries, overdue "payee request" linking, technical problems, and implementation of policies and procedures
- Acknowledging resolving customer complaints
- Managed over 60 calls per day
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Medical Logistics Specialist
US ARMY
Fort Bliss, TX
10.2018 - 10.2020
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes
- Developed and deployed strategies to save time and expenses associated with goods movements
- Provided oversight of over $1 million in medical supplies
- Performing inventory and financial management procedures, including ordering, receiving and storing supplies
- Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
Insurance Sales Agent
GEICO
Lakeland, FL
07.2014 - 06.2017
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
- Built relationships with clients through active listening and sales talents to provide excellent service
- Up sold additional products and services after identifying customer needs and requirements
- Involved in attending marketing events for GEICO corporate office
- Consistently outperformed average of 87% of office sales force
- Consistently received high remarks for customer service and member satisfaction in current job roll
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
Education
BBA - Business Administration And Management
Florida Southern College
Lakeland, FL2017
Some College (No Degree) - Business Administration And Management
Polk State College
Lakeland, FLHigh School Diploma -
Mulberry High School
2014
Skills
- Native or Bilingual
- Skills
- Business planning
- Inventory oversight
- Project Management
- Negotiation
- Training and mentoring
- Team Building
- Decision Making
- Self-Motivated
Certification
- Florida 20-44 Property and Casualty Personal Lines Agent
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Insurance Sales Agent
Liberty Mutual REMOTE
12.2021 - 06.2022
Sales Agent / Costumer Service Agent
Farmers Insurance Agency
01.2021 - 08.2021
Medical Logistics Specialist
US ARMY
10.2018 - 10.2020
Customer Service Representative
GEICO
06.2017 - 01.2021
Insurance Sales Agent
GEICO
07.2014 - 06.2017
BBA - Business Administration And Management
Florida Southern College
Some College (No Degree) - Business Administration And Management
Polk State College
High School Diploma -
Mulberry High School
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