Susana Cervantes
Woodlake,CA
Summary
Experienced Team Leader skilled in managing shipments for Monrovia. Desire to take on new challenging role focused on planning efficient strategies and maintaining cost controls.
Overview
23
23
years of professional experience
Work History
Shipping Team Leader
Monrovia
02.2011 - Current
- Performed daily operations by using company's work management systems, E1 and Oracle.
- Assisted Department Manager in developing and implementing standard operating procedures as well as prioritizing logistics related task.
- Coached newly hired craftsman on logistical procedures.
- Established business relationship with Brokers and Carriers as well as negotiated freight cost.
- Provides coordination and support to Shipping Department staff.
- Administration, Submits complete and timely reports.
Accountant Specialist/ Part time
Quality Builders Inc.
04.2000 - Current
- Bookkeeping accounts using QuickBooks.
- Payroll.
- Tax preparations.
- Accounts Payable and Receivable.
- Invoicing and Estimates.
- Developed close relationship with owner to enhance budget and transparency of administered reports.
- Reconciled accounts and reviewed expense data, net worth and assets.
- Monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and general ledger.
- Gathered data on taxable income, deductibles and allowances for tax preparation.
Account Clerk
Kaweah Delta Medical Center
12.2005 - 01.2011
- Accounts Receivable, post all insurance payments, corrections, adjustment and balancing to individual accounts.
- Maintain accounts of payer assigned to ensure compliance and specific guidelines.
- Utilize computer systems and reports to review all patient accounts have appropriate financial class, Insurance company and plan charges.
- Cash Vault handled all departments cash drops.
Customer Service Representative
Cigna
12.2000 - 06.2004
- Customer Service Eligibility, Benefits & Claims status for HMO, PPO, & EPO insurance plans.
- Verified claim status.
- Audited accounts to ensure all accounts were being reimbursed in accordance with contract terms.
- Review claims for processing.
- Appeals & complaints.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Education
Accounting
Medical Office Procedures
High School Diploma -
Skills
- Negotiation
- Coaching and Mentoring
- Accounts Payable and Receivable
- Intuit QuickBooks
- Microsoft Office
- Payment Processing
- Customer Service-Oriented
- Administrative Support
- Progress Tracking
- Logistics Process
- Decision Making
- Shipment Coordination
- Billing and Invoicing
- 10-Key Data Entry
Timeline
Shipping Team Leader - Monrovia
02.2011 - Current
Account Clerk - Kaweah Delta Medical Center
12.2005 - 01.2011
Customer Service Representative - Cigna
12.2000 - 06.2004
Accountant Specialist/ Part time - Quality Builders Inc.
04.2000 - Current
Visalia Adult School - , Accounting
Visalia Adult School - , Medical Office Procedures
Woodlake High School - High School Diploma,
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