Susana Cisneros
Midland ,TX
Summary
Took time away from the traditional workforce to raise and care for my children, during which I developed strong organizational, conflict-resolution, and multitasking skills. Now re-entering the workforce with flexibility and full-time availability, as my children have begun elementary school.
Achievements:
- Successfully coordinated daily schedules and virtual learning for 3 children during the pandemic, ensuring 100% attendance and on-time assignments.
- Managed a household budget and reduced monthly expenses
- Mediated and resolved over 200+ interpersonal conflicts (kid fights count!) with patience, empathy, and solution-oriented communication.
- Maintained a household “help desk” role, resolving multiple daily questions, requests, and issues efficiently and calmly under pressure.
Overview
10
10
years of professional experience
Work History
Household Manager
Stay At Home Mom
07.2015 - Current
- Anticipated the household''s needs and proactively addressed them to minimize disruptions or inconveniences.
- Performed cleaning and organization duties.
- Managed financial operations for household of 4 members.
- Tended to childcare responsibilities when necessary with empathy and attentiveness towards each child''s unique needs or interests.
- Scheduled appointments for medical, dental, and self-care needs.
- Managed financial matters for the household, including budgeting, bill payments, and expense tracking.
- Handled various administrative tasks on behalf of the household such as correspondence, document management, and filing systems.
- Reduced family stress levels by managing schedules, appointments, and events on behalf of the household.
- Organized personal shopping endeavors for family members to save time while ensuring satisfaction with purchased items or services.
Education
High School Diploma -
Midland High School
Midland, TXSkills
Empathetic and highly organized professional with strong communication skills and a background in multitasking, problem-solving, and conflict resolution developed through years of managing a busy household Eager to transition into a remote chat support role, bringing exceptional attention to detail, patience, and a natural ability to connect with people in a virtual environment Tech-savvy, quick to learn new systems, and committed to providing excellent customer service
Languages
Spanish
Native or Bilingual
Timeline
Household Manager
Stay At Home Mom
07.2015 - Current
High School Diploma -
Midland High School