Susana Downs

• Lead regional market development initiatives to increase awareness and adoption of advanced chronic pain therapies

• Designed and executed therapy awareness events (TAEs), community outreach programs, and patient education seminars to drive direct-to-referral (DTR) lead generation

• Built and expanded referral networks by engaging primary care, specialists, and community providers to improve patient access pathways

• Partnered cross-functionally with sales, clinical teams, and physician stakeholders to align on growth strategies and territory priorities

• Developed and implemented referral tracking processes to measure outreach effectiveness and identify gaps in patient conversion

• Analyzed local market trends and account dynamics to uncover opportunities for growth and targeted engagement

• Supported physician practices with workflow optimization strategies to streamline referral intake and improve patient throughput

Highlights of Time in Position:

• Peak Performance Award Winner FY21
• Achieved 47% overall territory growth YOY FY21
• Increased YTD SCS trials by 79%
• Finished first year as Sales Representative 115% to plan
• Gained substantial marketshare in competitive accounts
• Created strategies to develop and expand sales to new and existing customers
• Negotiated several competitive contracts which resulted in significant increase in annual revenue

• Awarded promotion to Senior Clinical Specialist in 1/2 the typical time frame
• Effectively managed a rep-less territory solo for over 12 months
• Increased Spinal Cord Stimulation revenue within territory 20% FY19
• Achieved Targeted Drug Delivery sales goal at 100% to plan FY19
• Executed product launch of Intellis Spinal Cord Stimulation platform throughout territory
• Cultivated strong relationships with physicians, staff, hospital leaders, and patients
• Planned territory wide technology rollouts including the Medtronic SynchroMed II Samsung tablet clinician programmer model A810
• Assisted with the interview process and lead training of new field employees
• Provided clinical support in surgeries, re-programmings, trouble-shooting, and follow-ups in hospitals and clinics
• Educated and trained physicians, nurses, and hospital staff on pain therapies and Medtronic product portfolios

• Worked closely with physician and patient to develop and implement treatment plans for management of chronic pain
• Provided extensive patient education regarding diagnosis, medications, surgical interventions, and various aspects of care
• Prepared patients pre-operatively for procedures including epidural steroid injections, radio frequency ablations, and spinal cord stimulator trials/implants
• Assisted physician with preparation and administration of injections while maintaining clean or sterile field as indicated
• Monitored patients post-operatively and implemented appropriate interventions as needed
• Coordinated care between disciplines and various specialties to help restore function and improve the quality of life of patients enduring chronic pain.