Susana Esquivias Meza
Hemet,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. As well as Growing within a company that aligns with my personal values, while helping a common cause flourish.
Overview
5
5
years of professional experience
Work History
Patient Access Specialist
Planned Parenthood Of The Pacific Southwest
01.2021 - Current
- Enhanced patient satisfaction by providing efficient registration and scheduling services.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Providing excellent customer service by promptly answering patient inquiries.
- Trained new staff on filing, phone etiquette and other office duties.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Barista
Morongo Casino Resort
04.2019 - 03.2020
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Education
High School Diploma -
Rancho Verde High School
Moreno Valley, CA06.2018
Skills
- EMR
- Solution Implementation
- Patient Scheduling
- Health Information Obtainment
- Insurance Verification
- Patient Registration
- Front Desk Operations
- Fee Collection
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Specialist
Planned Parenthood Of The Pacific Southwest
01.2021 - Current
Barista
Morongo Casino Resort
04.2019 - 03.2020
High School Diploma -
Rancho Verde High School
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