Susana Flores
Bloomington,CA
Summary
Dynamic individual with hands-on experience in patient care and talent for navigating challenges. Brings strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Ophthalmic Technician/ Medical Scribe
Pabalan Eye Center/ Azul Vision
Riverside, CA
05.2022 - Current
- Assisted ophthalmologist/ optometrist treating patients with various visual complaints
- Interviewed and recorded patient medical history via electronic data entry
- Instructing patients about medications, tests and procedures
- Performing vision and diagnostic tests
- Assisting with minor patient procedures
- Coordinating patient scheduling
- Obtained measurements for patients in preparation for surgery, as well as go over pre op/post op instructions and prices
- Cleaned/ sterilized equipment and cleaned the work environment/patient rooms
- Accompany physician into exam rooms to transcribe history and examination as given by patient and physician
- Educating patients and family member on recommended treatment options
Patient Counselor
Laser Eye Center
Ontario, CA
08.2021 - 04.2022
- Obtain Visual Acuity as well as auto refraction, topography and orbscan
- Consult with patients to inform them about the treatment/procedure
- Perform upkeep of exam rooms to ensure they are neat and clean in appearance
- Input initial patient data from consultation in the computer
- Work in conjunction with on-site doctors on matters related to patient care
- Complete all previously requested documents and submit accordingly
- Support with any reports and reporting
- Maintain open communication with immediate supervisor at all times
- Provide excellent customer service at all times
- Greet/Check in/ Check out patients
- Receptionist duties
Optometric Technician
Foothill Optometric Center
Rancho Cucamonga, CA
10.2020 - 08.2021
- Assisting with patient care and eye examinations using Optos and OCT
- Taking patient histories and assisting patients in frame selection.
- Educating patients on the care and maintenance of lenses.
- Explaining the testing process to patients, preparing them, and administering tests on visual capabilities.
- Keeping records and inventory, and taking notes during examinations.
- Performing minor repairs on broken or damaged glasses.
- Performing minor maintenance and repairs on examination equipment
Medical Assistant
Cedar Pointe Medical Group
Fontana, CA
05.2019 - 03.2020
- Used EMR system
- Obtained patient vitals
- Scheduled patient appointments
- Responsible for front office duties
- Managing patient files
- Answer phone calls
- Problem solving skills
- Carry out clinical/administrative duties
- Excellent communication skills
- Ability to multitask
- Strong ability to work under pressure
- Obtain prior authorizations from attorneys
- Scheduled appointments
- Restocked patient rooms
- Roomed patients
FC Associate I
Amazon Fulfillment Center
San Bernardino, CA
03.2015 - 09.2016
- Trailer dock and receive
- Picked to fulfill customer orders
- Loaded shipments via pallet jack
- Sorted customer orders onto proper stacking locations
- Prepared inventory for stocking
- Stocked inventory (ambient, chilled, frozen items)
FC Associate I
SMX Staffing
San Bernardino, CA
09.2014 - 03.2015
- Stocked and fulfilled specialty items for customer orders
- Sorted customer orders onto proper stacking areas
- Prepared totes for order fulfillment
Education
Medical Assistant Certificate - undefined
American Career College Ontario
Ontario, CA12.2017
Skills
- Patient care
- Diagnostic testing
- Chart documentation
- Medical history documentation
- Fundus photography proficiency
- Patient relations
- Visual field testing
- Patient education
- Ophthalmology testing
Certification
- WaveLight Topolyzer Vario January 2022 to Present
- Medical Assistant February 2018 to Present
Languages
Spanish - Fluent
Timeline
Ophthalmic Technician/ Medical Scribe
Pabalan Eye Center/ Azul Vision
05.2022 - Current
Patient Counselor
Laser Eye Center
08.2021 - 04.2022
Optometric Technician
Foothill Optometric Center
10.2020 - 08.2021
Medical Assistant
Cedar Pointe Medical Group
05.2019 - 03.2020
FC Associate I
Amazon Fulfillment Center
03.2015 - 09.2016
FC Associate I
SMX Staffing
09.2014 - 03.2015
Medical Assistant Certificate - undefined
American Career College Ontario