SUSANA GERONG

• Coordinated daily service operations to support resident satisfaction and timely issue resolution.
• Scheduled staff coverage and adjusted assignments to maintain consistent service delivery.
• Monitored service requests and followed up on completion for accuracy and responsiveness.
• Communicated with residents and departments to align priorities and resolve concerns.
• Tracked supplies and reordered inventory to prevent service interruptions.
• Assisted with training new team members on service standards and procedures.
• Reviewed workflow needs and recommended process improvements to increase efficiency.
• Resolved customer complaints in professional and timely manner.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
• Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
• Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
• Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
• Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
• Developed comprehensive training program for new hires, ensuring high level of competence and adherence to company standards.

Directs and oversees a team of 30+ dietary professionals across various roles/levels in the preparation of patient and resident meals, as well as manages cafeteria services,ensuring compliance with all patient dietary restrictions and food safety regulations.

Oversees all hospital's food preparation in accordance with safety and sanitation standards; maintains compliance with required regulatory and accreditation standards as applicable.

. Prepares, purchases and controls portions of food in accordance with specific dietary patient orders.

.Completes opening and closing checklists for food services department, including the tracking of inventory,supervising if food storage and the cleaning of facilities and equipment.

.Manages the onboarding of new employees joining the hospital's dietary & food services team and conducts in-service training and development programs.

.Prepares work schedules for team and ensures proper personnel coverage and adhere to schedules

.Completes yearly performance appraisals for all assigned staff,implements coaching and disciplinary actions when needed

.Ensured food safety and sanitation by following protocols and cleaning equipment

.Prepared food items according to recipes and menus, including prepping fresh produce and assembling hot and cold dishes

.Provided support to cooks in the kitchen,such as weighing ingredients and preparing uncooked items

.Maintained cleanliness and organization by operating, cleaning, and breaking down kitchen items

. Assisted customers by setting up dining areas, serving food,and keeping supplies stocked

. Performed various food service supports and administrative duties including answering phones, taking orders, washing dishes, serving customers,stocking supplies, and cleaning

.Provided food and dining services to patients and customers,insuring satisfaction

.Work under the direct supervision of the Cook and Coordinator of Dietary Services

.Performed various duties to support kitchen and provide excellent customer service to patients

• Managed daily self-storage operations, including unit rentals, move-ins, move-outs, and lease documentation.
• Collected rent payments and resolved delinquency issues while maintaining accurate tenant account records.
• Coordinated facility maintenance, repairs, and vendor scheduling to keep storage areas secure and presentable.
• Assisted customers with unit selection, access procedures, and account questions to support positive service experiences.
• Enforced property policies, security procedures, and gate access controls to protect tenants and assets.
• Monitored occupancy levels and vacancy status to support leasing decisions and revenue stability.
• Processed lien notices, late fees, and auction-related paperwork in compliance with storage regulations.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Followed up on delinquent tenants and coordinated collection procedures.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
• Coordinated with legal counsel to resolve tenant disputes.