Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susana Guerrero

Phoenix,United States

Summary

Detail-oriented team player with strong organizational skills, capable of effectively managing multiple projects simultaneously while maintaining a high degree of accuracy. Demonstrated ability to prioritize and handle multiple responsibilities, always approaching tasks with a positive attitude. Committed to meeting team goals and willing to take on additional responsibilities as needed. In my current role as Engagement Champ, I’ve honed my multitasking and communication skills, efficiently managing multiple tasks while maintaining strong performance and meeting deadlines without compromising my current responsibilities and stats.

Overview

7
7
years of professional experience

Work History

Fraud Specialist

Bank of America
02.2024 - Current
  • Improved customer trust by promptly addressing and resolving reported instances of fraud.
  • Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
  • Maintained detailed records of all detected fraud incidents for future reference and analysis.

Supervisor of Operations

Hudson News
09.2022 - Current
  • Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace
  • Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills
  • Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines

Fulfillment

Target
04.2020 - 01.2024
  • Increased order processing efficiency by streamlining the packing process and implementing organizational systems
  • Ensured timely delivery of customer orders by consistently meeting or exceeding daily picking and packing targets
  • Collaborated with team members to achieve a high level of accuracy in order fulfillment, minimizing returns due to errors

Store Manager of Operations

Goodwill
05.2018 - 05.2021
  • Improved store efficiency by implementing inventory management systems and streamlining operational processes
  • Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives
  • Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment
  • Boosted sales performance with strategic merchandising techniques and targeted promotional campaigns

Education

High School - undefined

Career Success High School
Phoenix, AZ
05.2012

Skills

  • Team Empowerment
  • Strong Organizational Abilities
  • Effective Time Management
  • Strategic Planning
  • Problem Solving
  • Customer Service
  • Team Leadership
  • Goal Setting

Timeline

Fraud Specialist

Bank of America
02.2024 - Current

Supervisor of Operations

Hudson News
09.2022 - Current

Fulfillment

Target
04.2020 - 01.2024

Store Manager of Operations

Goodwill
05.2018 - 05.2021

High School - undefined

Career Success High School
Susana Guerrero