SUSANA HERNANDEZ
Charlotte,North Carolina
Summary
Dynamic leasing professional experienced in the apartment and housing industry. Proven ability to provide outstanding customer service and work well under pressure. Demonstrated success in managing the entire leasing process, from advertising and marketing to closing deals. Highly organized and detail-oriented with excellent time management skills.
Overview
8
8
years of professional experience
Work History
Leasing Consultant
Willow Bridge
09.2022 - Current
- Provided excellent customer service to prospective and current tenants, demonstrating strong interpersonal skills
- Managed daily administrative tasks including filing documents, responding to emails and phone calls and preparing correspondence
- Greeted potential tenants, conducted tours of properties and answered inquiries about the property or the surrounding area
- Exhibited accurate and in-depth knowledge of lease agreements, pricing information and vacancies
- Provided potential residents with information on availability, floorplans and amenities
- Developed comprehensive knowledge of local rental market, staying up-to-date on availability, pricing and amenities
- Manages all aspects of the leasing process, including, but not limited to, incoming traffic, qualifying prospects, leasing apartments, preparing lease paperwork and completing move-in paperwork
- Must complete guest cards and enter traffic daily
- Walk units before future residents move in to make sure its move in ready
- Assist residents with work orders and giving them updates on existing work orders
- Assist residents with questions about their accounts
Leasing Consultant
Bridge Property Management
10.2021 - 08.2022
- Manages all aspects of the leasing process, including, but not limited to, incoming traffic, qualifying prospects, leasing apartments, preparing lease paperwork and completing move-in paperwork
- Must complete guest cards and enter traffic daily
- Assist potential and existing tenants with viewing of properties, lease terms and prices, rental applications, and lease negotiation and renewal
- Discovers, engages, and advances each prospect and follow up until they have set an appointment, found a home within our portfolio, or decided not to move
- Accurately communicates the benefits and features of the property portfolio
- Responds to phone and email inquiries including but not limited to providing leasing information, making appointments, creating and following up with maintenance requests, and handling or escalating resident complaints
- Greets prospects, assess needs, tours apartments
- Process applications, prepares and reviews lease agreements/renewals, and answer all questions related to the community
Machine Operator
Classic Graphics
11.2019 - 10.2021
- Align and secure holding fixtures, cutting tools, attachments, accessories, or materials onto machines
- Monitor the feed and speed of machines during the machining process
- Separate scrap waste and related materials for reuse, recycling, or disposal
- Plan and establish work schedules, assignments, and production sequences to meet production goals
- Inspect materials, products, or equipment to detect defects or malfunctions
- Examine completed workpieces for defects, such as chipped edges or marred surfaces and sort defective pieces according to types of flaws
- Read work orders or production schedules to determine specifications, such as materials to be used, locations of cutting lines, or dimensions and tolerances
- Load workpieces, plastic material, or chemical solutions into machines
- Set up, operate, or tend machines to saw, cut, shear, slit, punch, crimp, notch, bend, or straighten metal or plastic material
- Test and adjust machine speeds or actions, according to product specifications, using gauges and hand tools
- Replace defective blades or wheels, using hand tools
Production
Prologistix
09.2016 - 11.2019
- Inspect, test, and adjust completed units to ensure that units meet specifications, tolerances, and customer order requirements
- Replace defective blades or wheels, using hand tools
- Set blade tensions, heights, and angles to perform prescribed cuts, using wrenches
- Install, align, and lock specified punches, dies, cutting blades, or other fixtures in rams or beds of machines, using gauges, templates, feelers, shims, and hand tools
- Test and adjust machine speeds or actions, according to product specifications, using gauges and hand tools
- Position, align, and secure workpieces against fixtures or stops on machine beds or on dies
- Load workpieces, plastic material, or chemical solutions into machines
- Read work orders or production schedules to determine specifications, such as materials to be used, locations of cutting lines, or dimensions and tolerances
Education
High School Diploma -
Garinger High School
06-2016
Skills
- Problem Solver
- Bilingual
- Motivated
- Communication
- Fast Learner
- Optimistic
- Ambitious
- Team player
- Top Leaser Award
Accomplishments
RECEIVED AN AWARD FOR BEING ONE OF THE TOP LEASERS.
LANGUAGES
Spanish
Bilingual
TOP LEASER
ACHIEVED AT LEAST 100 GROSS LEASES IN THE YEAR OF 2023.
Timeline
Leasing Consultant
Willow Bridge
09.2022 - Current
Leasing Consultant
Bridge Property Management
10.2021 - 08.2022
Machine Operator
Classic Graphics
11.2019 - 10.2021
Production
Prologistix
09.2016 - 11.2019
High School Diploma -
Garinger High School
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