Susana Koshman

- i assisted in the hiring process.

-I supervised a group of employees.

-I was able to communicate with customers with a friendly attitude, take any complaints they might have, as well be able to deescalate any situations that might present.

• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Served food and beverages promptly with focused attention to customer needs.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.