Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Susana Leon

Oakland,CA

Summary

Seasoned Benefits Consultant with a proven track record at Aon Corporation, enhancing HR team capabilities in benefits strategy development and delivering top-tier client counseling. Excelled in interactive communication, achieving significant improvements in customer satisfaction. Expert in financial acumen and employee benefits, adept at translating complex policies into actionable insights.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Benefits Consultant

Aon Corporation
Lewisville, TX
09.2018 - 11.2025
  • Provided training and support to HR team members on benefits administration best practices.
  • Evaluated requests from employees for changes in their benefits plan coverage.
  • Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
  • Provided assistance to plan participants by explaining benefits information to ensure educated selections.

Customer Service Representative

Duty Free Americas Inc.
Hollywood, Florida
07.2013 - 06.2018
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Implemented innovative methods for streamlining the customer service process.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Led on- and off-site customer support teams across multiple time zones.

Education

Bachelor of Arts - Hospitality And Tourism Management

Nueva Esparta University
Caracas, Venezuela
03-1977

Skills

  • Financial acumen
  • Benefits strategy development
  • Policy interpretation
  • Interactive communication skills
  • Client counseling
  • Employee benefits expertise

Certification

  • Life and Health Insurance license

Languages

Spanish
Professional

References

References available upon request.

Timeline

Benefits Consultant

Aon Corporation
09.2018 - 11.2025

Customer Service Representative

Duty Free Americas Inc.
07.2013 - 06.2018

Bachelor of Arts - Hospitality And Tourism Management

Nueva Esparta University

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Susana Leon