Susana Marquez

•Greet patients

•Answer phone calls

•Scheduling

•Check patients in and out

•Physical Therapy referrals

•Verify insurance and obtain thepary orders for external patients

•Appointment reminder calls and no shows

•Scanning for PT/Acupuncture/Ortho departments

•Human performance evaluations(HPE's) as part of the physical/pre-employment process for the urgent care department

Also:

•Assist the Specialty department with patients check in and out.

•Room patients and take vitals

•Assist Nurse Case Managers with their needs( on the phone or in person)

• Scheduled appointments with specialists on behalf of clients.
• Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
• Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
• Processed referral requests from patients, doctors and other health care professionals.
• Responded to patient inquiries to offer timely updates regarding referral status.
• Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
• Assisted with staff training initiatives related to the referral process, sharing expertise gained from professional experience.
• Reduced administrative errors by meticulously reviewing and processing referral requests.
• Called insurance companies to get precertification and other benefits information on behalf of patients.
• Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.

•Answer phone calls

•Check patients in and out

•Prepare charts for the next day

•Take vitals and room patients

•Scheduling

•Suture removals

•Cast removals

• Checked patient insurance, demographic, and health history to keep information current.
• Maintained current and accurate medical records for patients.
• Helped patients complete necessary medical forms and documentation.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Managed multi-line phone system and pleasantly greeted patients.
• Responded to correspondence from insurance companies to verify patient's coverage.
• Obtained payments from patients and scanned identification and insurance cards.
• Organized and maintained patient chart filing system to promote quick data finding for staff.