SUSANA MONTES
Grand Prairie,TX
Summary
Results-oriented professional prepared to seize opportunities in account management. Proven track record showcases ability to foster strong client relationships and deliver customized solutions that precisely meet client needs. Thrives in collaborative team environments, constantly striving to achieve results and adapt to evolving demands. Known for excellent communication and problem-solving abilities, effectively addressing challenges and finding innovative solutions.
Overview
14
14
years of professional experience
Work History
PRN Spanish Medical Interpreter
Cook Children’s Hospital
01.2024 - Current
- Interpret medical information: Translate medical advice, diagnoses, treatment options, and other information in Spanish
- Translate medical records: Write translations of medical records, correspondence, and other documents using
- Assist with patient education: Ensure that patient education information is available in the patient's language
- Maintain patient confidentiality: Follow HIPPA policies and standards to maintain patient confidentiality
- Participate in training and annual medical interpreter training
Medical Receptionist II
Cook Children’s Pediatrics
01.2020 - 01.2024
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families as well as any guest
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor
- Verified patients insurance, demographic, and health history to keep information current
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas
- Managed complex schedules for a fast-paced healthcare facility for multiple providers
- Worked and resolved office work-queue daily for any unprocessed insurance claims and verify claims were processed correctly
- Collected patient payments and coinsurance payments in a professional manner
- Responsible for corresponding to patient messages daily through patient portal
- Developed and implemented team functions on a monthly basis
- Developed strong relationships with patients, fostering loyalty and trust in the practice's services
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages
- In charge for mailing out correspondence
Billing Customer Service Representative
Texas Health Resources
01.2013 - 01.2020
- Answered incoming phone calls through a busy dialer system in a friendly efficient manner and directed to appropriate staff or department
- Provided professional billing customer service experience to patients, attorneys, doctors, nurses, and insurance representatives
- Accurately documented and updated patients sensitive personal data information in multiple hospital systems
- Collected and processed patients outstanding medical balances/ co-payments via credit card, check payments and cash payments
- Reviewed medical insurance benefits with patients for proper medical coverage
- Electronically maintained patient medical records through companies record system
- Followed all HIPPA, compliance, privacy and confidential standards
- Assisted patients and insurance company in resolving any billing discrepancies on claims
- Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships
- Collaborated with team members to achieve monthly service targets and maintain high-quality standards.
- Updated customer records with accurate billing information, preventing future disputes and delays in payment processing
- Efficiently managed high-volume workloads under tight deadlines, consistently meeting performance expectations without sacrificing quality or attention to detail
Bilingual Medical Patient Screener
Medical Advocacy Services for Healthcare (MASH)
01.2012 - 01.2013
- Promoted from Advocate Receptionist to Bilingual Medical patient Screener at Parkland Hospital
- Visited with patients and screened for healthcare benefits
- Completed and prepared Medicaid Applications for patients’
- Communicated with doctors and hospital staff on a daily basis
- Followed up with patients’ via-phone or at bedside for completion of Medicaid applications and supporting documentation
- Verified Insurance, Medicaid, Medicare, and Social Security benefits coverage
- Entered all of patient demographics and documented hospital accounts
- Provided and collected all necessary HIPPA documentation to patients
- Maintained confidentiality of all doctor, staff and patient information
- Completed accurate documentation of patient visits
Receptionist/ Advocate Assistant
Medical Advocacy Services for Healthcare (MASH)
01.2011 - 01.2012
- Greeted and attended to patients as well as guest in person and over the phone
- Kept business inventory such as checking supplies, scheduling equipment and maintenance repairs
- Maintained confidentiality in all aspects of patients, staff, hospital and agency information
- Answered multi telephone lines and transferred to appropriate staff members or department
- Opened, sorted and distributed incoming mail correspondence, including faxes and email
- Performed general clerical duties to include, but not limited to, bookkeeping, copying, faxing, mailing and filing
- Responsible for accurately maintaining patient medical records and files
- Entered all of patient demographics and medical notes in agency and hospital computer system (EPIC)
- Scheduled and verified appointments for all 3 patient advocates
Education
American Heart Association Basic Life Support (CPR and AED) -
American Heart Association
Fort Worth, TX11-2025
Medical Administration Certification -
Central Texas Commercial College
Dallas, Texas01.2010
High School Diploma -
Grand Prairie High School
Grand Prairie, Texas01.2000
Skills
- Healthcare Administration
- Fluent Spanish Speaker
- Skilled in Industry-Specific Software Tools
- Precise Patient Documentation
- Collaborative Team Member
- Effective Motivational Strategies
- Strong Organizational Abilities
- Meticulous Attention to Detail
- Healthcare Terminology
- Administrative Efficiency Strategies
- HIPAA Compliance Expertise
- Healthcare Ethics
- Customer engagement
- Document Organization
- Results Driven
Timeline
PRN Spanish Medical Interpreter
Cook Children’s Hospital
01.2024 - Current
Medical Receptionist II
Cook Children’s Pediatrics
01.2020 - 01.2024
Billing Customer Service Representative
Texas Health Resources
01.2013 - 01.2020
Bilingual Medical Patient Screener
Medical Advocacy Services for Healthcare (MASH)
01.2012 - 01.2013
Receptionist/ Advocate Assistant
Medical Advocacy Services for Healthcare (MASH)
01.2011 - 01.2012
High School Diploma -
Grand Prairie High School
American Heart Association Basic Life Support (CPR and AED) -
American Heart Association
Medical Administration Certification -
Central Texas Commercial College
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