Susana Namisato
Tustin,CA
Summary
Professional with strong background in care coordination. Skilled in patient advocacy, healthcare planning, and resource management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes.
Overview
16
16
years of professional experience
Work History
Care Coordinator
Families Together Of Orange County
04.2022 - Current
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Advocated for clients'' rights, navigating complex systems to access necessary resources and benefits.
- Enhanced client satisfaction by accurately verifying insurance coverage and processing claims in a timely manner.
- Coordinated community outreach initiatives to raise awareness about available senior care services and resources.
Medical Assistant/CNA
Karlton Residential Center
01.2017 - 12.2020
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Intern
Latino Health Access
02.2020 - 06.2020
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Promoted public health awareness by participating in community outreach programs and events.
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Addressed patient concerns and provided support to vulnerable demographics.
Waitress/Restaurant Hostess
El Rocoto Peruvian Restaurant
12.2008 - 06.2012
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor of Science - Health Science - Community Health
Cal State Dominguez Hills
Carson, CA12-2023
Associate of Science - Medical Assistant
Santa Ana College
Santa Ana, CA06-2009
Skills
- Case management
- Documentation
- Patient education
- Organizational skills
- Patient advocacy
- Medical terminology
- Scheduling
- Insurance practices
- Program oversight
- Multitasking and organization
- HIPAA compliance
- Conflict resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Care Coordinator
Families Together Of Orange County
04.2022 - Current
Intern
Latino Health Access
02.2020 - 06.2020
Medical Assistant/CNA
Karlton Residential Center
01.2017 - 12.2020
Waitress/Restaurant Hostess
El Rocoto Peruvian Restaurant
12.2008 - 06.2012
Bachelor of Science - Health Science - Community Health
Cal State Dominguez Hills
Associate of Science - Medical Assistant
Santa Ana College
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