Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Susana Ramirez

Miami

Summary

Knowledgeable insurance professional with a proven track record in risk assessment and negotiation, enhancing client coverage and securing competitive rates. Equipped with strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity and results-oriented mindset. Committed to making meaningful contributions and advancing organizational growth and success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Associate Broker

Ryan Specialty Group LLC
08.2018 - 09.2025
  • Assist management in leading team members by coordinating assignments and communicating departmental goals
  • Conducted risk assessments to determined appropriate coverage limits, insurance premiums and policy terms
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Evaluated accuracy and quality of data entered into agency management system.
  • Developed strong relationships with underwriters and agents to expand the book of business within position limits
  • Streamlined the insurance application process, resulting in faster approvals and increased efficiency.


Commercial Lines Account Manager

NCF Insurance Associates
06.2013 - 07.2018
  • Partnered with producers on strategy for client retention and new business acquisition.
  • Analyze and compare current exposures and develop renewal or new business specifications
  • Streamlined account review processes, enhancing efficiency in policy renewals and documentation handling.
  • Binding Coverages, including securing signed mandatory forms and applications per company procedures.
  • Prepared orders and issued binders, proofs of insurance and endorsements for delivery to client
  • Participate in the claims process as directed by management, including claim submission and follow-up
  • Led training sessions for junior staff on compliance regulations and best practices in account management
  • Met with customers to provide information about available products and policies.

School Administrator

Mater Academy Of International Studies
06.2012 - 06.2013
  • Oversaw daily administrative operations, ensuring compliance with educational regulations and policies.
  • Implemented strategic initiatives to enhance student enrollment and retention rates.
  • Developed and maintained relationships with parents and staff to facilitate effective communication.
  • Streamlined school operations by implementing efficient administrative processes and procedures.
  • Handled disciplinary referrals with calm, logical approach to student behavior.

Education

Associate of Science - Business Administration And Management

Brown Mackie College
Miami, FL
03-2012

High School Diploma -

Coral Gables High School
Coral Gable, FL
06-1998

Skills

  • 20 Years of Commercial Lines Insurance
  • Knowledge of Microsoft Office including Word, Excel, and Outlook
  • Able to work independently and in a team environment
  • Able to meet and exceed company business expectations with minimal supervision
  • Effective time management
  • Fluent in English and Spanish both written and verbal
  • Navigate fast-paced environments with ease

Certification

  • 2-20 P&C License

Timeline

Associate Broker

Ryan Specialty Group LLC
08.2018 - 09.2025

Commercial Lines Account Manager

NCF Insurance Associates
06.2013 - 07.2018

School Administrator

Mater Academy Of International Studies
06.2012 - 06.2013

Associate of Science - Business Administration And Management

Brown Mackie College

High School Diploma -

Coral Gables High School