SUSANA RAMIREZ
Las Vegas,NV
Summary
I am an ambitious individual that is driven to succeed in any environment. I strive to succeed beyond not only what is expected, but my own personal goals as well. I am a fast-paced learner that is organized and detail oriented. I excel in both Individual tasks as well as working within a team to get a task accomplished.
Overview
9
9
years of professional experience
Work History
BDC Specialist
Swickard Auto Group
Las Vegas, Nevada
06.2025 - Current
- Managed customer inquiries, delivering timely information on products and services to enhance customer satisfaction.
- Assisted in scheduling appointments for sales departments, facilitating efficient use of the sales team time.
- Coordinated follow-up communication with customers to ensure ongoing engagement and address any concerns.
Multi Line Representative
State Farm Mike Whitford Agency
01.2024 - 06.2025
- Provided insurance quotes to clients
- Reviewed and updated policies
- Developed and maintained strong client relationships
Receptionist
Eric Palacios & Associates
11.2022 - 01.2024
- Answering high call volumes
- Scheduling and confirming appointments
- Managed high volume of incoming calls
Spanish Bilingual Client Solution Specialist
Preferred Credit Inc
02.2018 - 11.2022
- Managed inbound and outbound calls to provide customer support and resolve inquiries
- Reviewing credit and accounts
- Managed both inbound and outbound calls to assist clients
Education
High Diploma - Culinary Arts
East Career and Technical Academy
Skills
- Customer inquiry handling
- Sales coordination
- Time management
- Multitasking abilities
- Attention to detail
- Goal-oriented mindset
- Bilingual
Timeline
BDC Specialist
Swickard Auto Group
06.2025 - Current
Multi Line Representative
State Farm Mike Whitford Agency
01.2024 - 06.2025
Receptionist
Eric Palacios & Associates
11.2022 - 01.2024
Spanish Bilingual Client Solution Specialist
Preferred Credit Inc
02.2018 - 11.2022
High Diploma - Culinary Arts
East Career and Technical Academy