Susan A Ruiz Baca
Maywood,CA
Summary
Produced every monthly meeting agenda and facilitated primary Discussion topics amongst 10 internal members. As well as Driven of experience directing high-producing teams while developing employee loyalty. Prioritized Efficiency and organization for all internal documents , forms and applications to maintain compliance on a daily basis.
Overview
6
6
years of professional experience
Work History
Service Coordinator
Eastern Los Angeles Regional Center
Los Angeles, CA
01.2024 - Current
- Responsible for managing a wide variety of active cases which require highly skilled professional personnel.
- Using a person-centered thinking approach will be responsible for the development and implementation of the consumer's Individual Program Plan (IPP), progress reports, and the consumer's annual reviews.
- Provides service coordination to persons with developmental disabilities and their families. Adheres to the agency's mission, philosophy, and core values.
- Acts as an advocate on social, legal, education, mental health, and/or forensics issues related to the consumer. Assists families in obtaining and utilizing needed services and programs.
Operations Assistant
KIPP Academy of Innovation Middle School
Los Angeles, CA
12.2022 - Current
- Organized and filed important company documents, spreadsheets and reports.
- Planned routine operations and special projects under direction of operations manager.
- Monitored inventory levels and ordered new supplies to prevent shortages.
Housing Navigator
JWCH Wesley Health Centers
Los Angeles (Skid Row), CA
07.2023 - 01.2024
- Assisted clients with interim and permanent, housing transitions in Skid Row.
- Advocated for clients to resolve medical or personal crises.
- Transported patients safely to social activities and doctor appointments.
- Conferred with physicians to assess conditions and develop effective treatment plans to mitigate symptoms, and restore functionality.
- Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
Case Manager Intern
JWCH Wesley Health Centers
Lynwood, CA
08.2022 - 05.2023
- Connected individuals with relevant community resources and coordinated referrals such as Housing assistance, SSI , SDI , Cal fresh, EDD Unemployment and more.
- Provided telephone and face to face case management services.
- Screened patients who were referred for Behavioral Health Services, in efforts to connect to appropriate Behavioral Health program.
- Provided crisis intervention,emotional support,and client advocacy.
- Presented client cases in case management rounds for discussion,peer supervision and intervention strategy development.
- Developed client treatment plans while working closely with psychiatrists and therapists.
Operations Assistant
KIPP Pueblo Unido
Maywood, CA
09.2021 - 12.2022
- Answered work phones and routed correspondence to correct parties.
- Used exemplary communication and interaction skills to build strong working relationships with students and coworkers.
- Assisted with training of new employees, offering constructive feedback on completion of job tasks.
Manager
Tacos El Ruizenor
Lynwood, CA
07.2021 - 09.2021
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Upheld company's high standards for business via leading by example and encouraging all team members to adhere to corporate policies.
Stock Associate
Ross Stores, Inc
South Gate, CA
05.2019 - 03.2021
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
Accounts Payable Clerk
A plus global transport
Harbor City, CA
07.2020 - 02.2021
- Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
- Paid employees by calculating amounts owed and preparing checks.
Office Clerk
Seashore Transport
Harbor City, CA
02.2018 - 01.2019
- Kept office records organized and supplies well-stocked for optimal team performance.
- Transcribed documents using transcription equipment with high levels of initial accuracy.
Education
Bachelor of Arts - Social Work
California State University Los Angeles
Los Angeles, CA05.2023
High School Diploma -
Bell High School
Bell , LA06.2018
Some College (No Degree) - Social Work
California State University - Los Angeles
Los Angeles, CASkills
- Bill payment
- Financial planning
- Scheduling and calendar management
- Team collaboration
- Experience in leadership
- Time management
- Problem resolution
- Government Subsidy Programs
- Active Listening
- Client Home Visits
- Crisis Intervention
- Client Advocacy
- Ongoing Client Support
- Community Resource Expertise
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Recognized as Employee of the Month for outstanding performance and team contributions.
- Promoted to Stock Trainer due to efficacy and Customer service that achieved 30 % more sales.
- Consistently maintained high customer satisfaction ratings.
- Promoted from Office Clerk to Accounts Payables Manager , in less than 4-months
- Created highly effective new Program that significantly impacted efficiency.
Timeline
Service Coordinator
Eastern Los Angeles Regional Center
01.2024 - Current
Housing Navigator
JWCH Wesley Health Centers
07.2023 - 01.2024
Operations Assistant
KIPP Academy of Innovation Middle School
12.2022 - Current
Case Manager Intern
JWCH Wesley Health Centers
08.2022 - 05.2023
Operations Assistant
KIPP Pueblo Unido
09.2021 - 12.2022
Manager
Tacos El Ruizenor
07.2021 - 09.2021
Accounts Payable Clerk
A plus global transport
07.2020 - 02.2021
Stock Associate
Ross Stores, Inc
05.2019 - 03.2021
Office Clerk
Seashore Transport
02.2018 - 01.2019
Bachelor of Arts - Social Work
California State University Los Angeles
High School Diploma -
Bell High School
Some College (No Degree) - Social Work
California State University - Los Angeles
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