Susana Smith
Las Vegas,NV
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Bartender
Cannery Casino & Hotel
Las Vegas, Nevada
02.2023 - Current
- Mixed and served drinks to customers and wait staff, ensuring timely and accurate service.
- Served drinks promptly and courteously, improving customer satisfaction and retention.
- Engaged with customers to create a welcoming atmosphere, contributing to repeat business.
- Resolved customer complaints professionally to ensure satisfaction.
- Worked special events, including VIP areas for concerts and sports events.
- Performed opening and closing duties, including restocking supplies.
- Developed strong relationships with colleagues through effective communication.
Bartender
Downtown Grand Casino Pool Area
Las Vegas, NV
05.2021 - 10.2023
- Check identification of customers to verify age requirements for purchase of alcohol.
- Take beverage orders from serving staff or directly from patrons.
- Serve wine, and bottled or draft beer.
- Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
- Slice and pit fruit for garnishing drinks.
- Serve snacks or food items to customers seated at the bar.
- Limited problems and liability related to customers' excessive drinking by persuading customers to stop drinking.
- Ask customers who become loud and obnoxious to leave, or physically remove them.
- Thoroughly cleaned glasses, utensils, and bar equipment to maintain hygiene standards.
- Balanced cash receipts daily to ensure accurate financial reporting.
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
- Arrange bottles and glasses to make attractive displays.
- Plan, organize, and control the operations of a cocktail lounge or bar.
- Developed innovative drink recipes, contributing to a diverse and appealing cocktail menu that attracted new customers.
- Supervised bar staff and other bartenders, fostering a collaborative team environment to improve service quality.
- Managed ordering and requisitioning of liquors and supplies, ensuring optimal inventory levels for smooth operations.
- Designed and planned bar menus to feature a diverse selection of beverages.
Office Administrator
Ken Templeton Realty & Inv In
Upland, CA
09.2021 - 03.2023
- Opened and closed the office for other employees
- Ensured leases were current and properties maintained compliance with regulations
- Delivered customer service to vendors, addressing inquiries and resolving issues promptly
- Completed all paperwork for the realtors
- Developed housing profiles for senior citizens to facilitate matching with appropriate housing options
- Created correspondence for seniors in Nevada and California surrounding areas
Bar Attendant
The Lucky Streak lounge
Las Vegas, NV
01.2014 - 12.2019
- Leveraged extensive knowledge of wines, liquors, and beers to enhance customer experiences in fast-paced bar environment.
- Oversaw open and closing bar shifts, ensuring accurate balances, bank counts, and smooth transactions while maintaining cleanliness and leading team activities.
- Engaged with diners to confirm service quality and uphold high standards.
- Won leadership awards for customer service, including Mystery Shopper honors.
Cocktail Server
Silverton Casino Model
Las Vegas, NV
01.2006 - 12.2010
- Delivered fast, friendly, professional service to enhance guest experience and support beverage servers.
- Quickly mixed a variety of simple and complex cocktails.
- Applied extensive knowledge of hospitality industry and casino floor operations to optimize service delivery.
- Ensured compliance with state liquor regulations to promote safety and responsible service.
Education
Some College (No Degree) - Esthetics
G Skin & Beauty Institute
Henderson, NVHigh School Diploma -
Wooster High School
Reno, NVSkills
- Mixology techniques
- Beverage knowledge
- Drink presentation
- Inventory management
- Customer management
- Customer service
- Multitasking
- Time management
- Problem solving
- Team collaboration
- Leadership skills
- Conflict resolution
Certification
- Vocational School Certificate, Xenon International Academy, Aurora, CO
Occupational Licenses Certificates Training
05/01/19, Certificate Licensure Skin care cosmetology
Languages
Spanish
Professional
Accomplishments
- Best customer service & employer of the month
Timeline
Bartender
Cannery Casino & Hotel
02.2023 - Current
Office Administrator
Ken Templeton Realty & Inv In
09.2021 - 03.2023
Bartender
Downtown Grand Casino Pool Area
05.2021 - 10.2023
Bar Attendant
The Lucky Streak lounge
01.2014 - 12.2019
Cocktail Server
Silverton Casino Model
01.2006 - 12.2010
Some College (No Degree) - Esthetics
G Skin & Beauty Institute
High School Diploma -
Wooster High School