Susana Hernandez
Panorama City,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Blood Collection Specialist
American Red Cross
Woodland Hills
05.2008 - Current
- Experience with Amicus by fenwal Apheresis collecting platelets and plasma donations
- Worked with Trima collecting platelets and MCS collecting Red blood cells and Alyx currently collecting Plasma / and History of collecting redcells
- Directed donations, Thermo Fisher Special Collection collecting blood units
- On the job Instructor
- Mobile Blood Drives, Great Customer service skills, Health Histories, Blood Draws, Setting up and Breaking Down Equipment, maintaining SQUIPP, Safety, Customer Focus, Maintaining 16% productivity, Technical Knowledge, Team Player, QC Documentation, Packing, Sealing, making Blood Bags
- APH
- 2RBC, and Registration.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Delegated work to staff, setting priorities and goals.
- Implemented, and enforced operational policies and procedures.
Case Management Medical Assistant
Mission City Community Network Inc.
North Hills
07.2008
- Chronic Illness, Admitted patients, Anatomy and Physiology, Assisted Doctors, Laboratory Procedures, Blood Draws, Immunizations, Vitals, General medicine, Pediatrics, Women's Health, Appointment Scheduling and Pharmacy procedures.
Volunteer
Olive View Medical Hospital
Sylmar
01.1994
- Pediatrician and Emergency assistant, assisted in front and back office, assisted nurses assisted patients by taking them to treatment rooms.
Collection Specialist
One lambda
- Collecting Blood samples, packing, Shipping
- Ensuring safety and integrity collecting life saving products
Cashier
Western Bagel
Burbank
- Customer service, opening duties, restock, prepare food and drinks and Inventory duties.
Education
Sports Medical Therapy Certificate -
West valley occupational center
01.2013
Medical Assistant Certificate -
United Education Institute Van Nuys
06.2005
Phlebotomy certification(Nha) National healthcareer Association 2014 -
Computer Institute of technology
Skills
- Bilingual Skills Spanish/English
- Customer Service
- Vital Signs
- Health History Screening
- Venipuncture
- Quality Control
- Inventory
- Quality Control Equipment
- Type 30 wpm
- Microsoft office MS Word
- Universal Precautions
- Computer drive Set up & phlebotomy upload
- Performance Evaluations
- Blood Collection Specialist 9892 % success rate
- CPR
- Packing/Shipping Transporter Boxes
- Quality Safety of blood products
- Goal-Oriented
- public speaking
- Site Suitability
- Donor Identity
- Team Player
References
References available upon request.
Timeline
Case Management Medical Assistant
Mission City Community Network Inc.
07.2008
Blood Collection Specialist
American Red Cross
05.2008 - Current
Volunteer
Olive View Medical Hospital
01.1994
Collection Specialist
One lambda
Cashier
Western Bagel
Sports Medical Therapy Certificate -
West valley occupational center
Medical Assistant Certificate -
United Education Institute Van Nuys
Phlebotomy certification(Nha) National healthcareer Association 2014 -
Computer Institute of technology
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