Susana Tapia

Spring

Summary

Seasoned Dispatch Lead with proven experience in coordinating logistics, managing teams and optimizing delivery procedures. Strong leadership abilities include strategic planning, problem-solving and decision making to improve operational efficiency. Skilled in communication and time management, ensuring smooth operations in fast-paced environments.

Overview

years of post-secondary education

years of professional experience

Work History

Dispatch Lead

City Ambulance Service

01.2025 - Current

Handled 911 call assessments.
Tracked and dispatched units promptly to ensure rapid response to emergency calls.
Collected patient information and coordinated ambulance services across multiple locations to ensure timely medical response.
Night lead to 6 or more dispatchers. Assisting with managing units and their regions.
Trained and supported new hires to facilitate smooth onboarding and integration into team.

Receptionist

Panther Creek Pet Clinic

09.2021 - 01.2025

Welcomed clients and their pets, ensuring a friendly and professional check in experience while facilitating an efficient intake process.
Handling incoming phone calls, addressed client inquiries, and provided accurate information on services, appointments and billing.
Coordinated scheduling by booking, confirming, and managing appointments, including follow-ups, reminders, and efficient handling of cancellations or reschedules.
Maintained patient records by inputting new data and updating existing files to ensure accuracy and confidentiality.

Lead Kennel Assistant

Stuebner Airline Veterinary Hospital

02.2013 - 03.2021

Supervise a team of 12 kennel assistants, ensuring consistent, high-quality care for animals, including feeding, walking, and administering medications.
Managed daily kennel operations, maintaining cleanliness, safety, and functionality of animal enclosures, common areas, and equipment.
Monitored animal health and behavior, promptly identifying concerns and communicating with veterinarians or senior staff.
Oversaw staff scheduling and task delegation to ensure adequate shift coverage and clear assignment of responsibilities.
Trained new employees on facility protocols, animal care techniques, and health and safety procedures to uphold operational standards.

Education

EMD

Internal Academy of EMD

04.2025 - 04.2025

Graduate -

Klein High School

Klein, Tx

08.2005 - 01.2010

Skills

Emergency dispatch
Strong multitasking and time management abilities
Customer service-focused with a friendly and professional demeanor

Excellent interpersonal and communication skills

Timeline

EMD