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Results-driven and highly organized Case Administrator with a proven track record of successful collaboration and exceptional achievements. Seeking a challenging role where strong communication skills and solution-oriented approach can be utilized to effectively resolve customer complaints, manage multiple client accounts, and optimize company workflows. With expertise in Case Management, Negotiation, Legal Compliance, and a strong background in dispute resolution, committed to building and maintaining excellent customer relationships, promptly addressing their needs, and consistently exceeding business objectives. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

I am a highly-organised Case Administrator of 5 years, working meticulously and methodically to provide enhanced administrative support in the Probation Service. In the first 2 years of my role, I was based within Social Services, carrying out Safeguarding checks and providing Probation Practitioners with information on children/young adults who had associations with a Person on Probation.
After this role, I joined the Offender Management Unit Case Administrators, where on a daily basis I was offering administrative support to the Probation Practitioners. This involved case management, sending letters, breach preparation, and general admin duties in order to assist the Practitioners in their role.
Since March 2023 I have taken on a performance target specific role within the East Kent region, in total covering 5 offices. This involves working closely with the Head/Deputy Head of East Kent. My duties include monitoring daily targets, communicating with Probation Practitioners and external agencies to ensure they are aware of upcoming deadlines, and reporting any target-related issues to management.
Periods Of Non-Employment:
January 2017 – June 2017: Travelled Thailand, Laos, Vietnam and Cambodia, experiencing amazing cultural changes, developing communication skills due to the language barrier, and enhancing my independence. I began travelling Australia at the end of April 2017 on a Working Holiday Visa, experiencing the beautiful country whilst working temporary as mentioned.
September 2017 – May 2018: After working for three months in Sydney, I continued my travels, still in Australia, before returning home to England in November 2017.

I have strong communication and computer skills. I am a great team player with strong initiative and the ability to work well under pressure to meet deadlines

Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level administrative position. Ready to help team achieve company goals.

Susana Tovar

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Case Administrator

Workers' Compensation Case Manager

Legal Assistant

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Bachelor of Arts - Political Science

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Case Administrator

Workers' Compensation Case Manager

Legal Assistant

Bachelor of Arts - Political Science

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