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Associate Principal Engineer

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Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.

Experienced and knowledgeable Claims & Benefits Specialist with nearly 5 years of expertise in disability case management and leave administration. Skilled in navigating FMLA and STD processes while delivering clear, empathetic communication to employees and employers. Consistently recognized for resolving complex issues and improving customer satisfaction. Demonstrated ability in fostering positive client interactions and maintaining high service standards. Detail-oriented and tech-savvy with a strong record of managing sensitive cases in high-volume environments. Dedicated to supporting individuals throughout their leave and disability journeys.

Dynamic Leave of Absence Specialist with 9+ years of combined experience in customer service, FMLA/disability case management, and healthcare support. Known for delivering clear, compassionate communication while navigating sensitive leave cases with accuracy, efficiency, and full compliance. Tech-savvy, deadline-driven, and certified in Phlebotomy, Patient Care, Medical Assistance, and EKG.

Seasoned Customer Service Specialist with proven track record in managing complex customer accounts. Skill set includes strong problem-solving abilities, effective communication skills, and demonstrated customer service excellence. Previous roles demonstrate significant impact on improving customer satisfaction levels and streamlining account management processes.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Customer-focused, bilingual professional with two years of customer service experience. Strong team player known for effective communication and creating positive customer experiences. Demonstrates a clear understanding of accurate cash handling and efficient transaction processes. Committed to fostering a welcoming environment and ensuring high levels of customer satisfaction.

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RELOCATING TO MANCHESTER


I am a highly-organised Case Administrator of 5 years, working meticulously and methodically to provide enhanced administrative support in the Probation Service. In the first 2 years of my role, I was based within Social Services, carrying out Safeguarding checks and providing Probation Practitioners with information on children/young adults who had associations with a Person on Probation.
After this role, I joined the Offender Management Unit Case Administrators, where on a daily basis I was offering administrative support to the Probation Practitioners. This involved case management, sending letters, breach preparation, and general admin duties in order to assist the Practitioners in their role.
Since March 2023 I have taken on a performance target specific role within the East Kent region, in total covering 5 offices. This involves working closely with the Head/Deputy Head of East Kent. My duties include monitoring daily targets, communicating with Probation Practitioners and external agencies to ensure they are aware of upcoming deadlines, and reporting any target-related issues to management.
Periods Of Non-Employment:
January 2017 – June 2017: Travelled Thailand, Laos, Vietnam and Cambodia, experiencing amazing cultural changes, developing communication skills due to the language barrier, and enhancing my independence. I began travelling Australia at the end of April 2017 on a Working Holiday Visa, experiencing the beautiful country whilst working temporary as mentioned.
September 2017 – May 2018: After working for three months in Sydney, I continued my travels, still in Australia, before returning home to England in November 2017.

 Dynamic and dedicated professional with experience at Enhabit, where I enhanced client engagement through evidence-based practices and effective speech assessment. Proven ability to foster teamwork and creativity, contributing to increased patient satisfaction and successful therapy outcomes. Passionate about collaboration and committed to making a positive impact in every role. 

Shirelle Ontiberos

Summary

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Work History

Case Administrator

Co-Owner/Dispatch

Dental Assistant Externship

Education

Associate of Applied Science - Healthcare And Medical Administrative Services

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Case Administrator

Dental Assistant Externship

Co-Owner/Dispatch

Associate of Applied Science - Healthcare And Medical Administrative Services

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