Susana Villalva

• Empower clients to identify and overcome mental barriers such as limiting beliefs, negative self-talk, and lack of confidence to unlock their full potential.
• Provide one-on-one coaching sessions focused on career development, goal setting, and actionable plans to achieve personal and professional growth.
• Specialize in helping individuals in their early 20s develop focus, build self-worth, and foster a growth mindset to improve productivity and life satisfaction.
• Offer personalized guidance on task prioritization, creating realistic expectations, and developing effective communication strategies to enhance clients' daily lives.
• Facilitate workshops and group sessions that inspire confidence, motivation, and clarity, helping clients set and achieve personal, financial, and career-related goals.
• Cultivate strong client relationships through continuous support, accountability, and encouragement to sustain long-term growth and development.
• Develop customized coaching plans that address the unique needs of clients from diverse backgrounds, focusing on both personal and career-related challenges.
• Utilize social media platforms to share insights, motivational content, and practical tips to reach and engage a broader audience.

• Organized evidence, exhibits, motions, and subpoenas to support cases and prepare for trial.
• Uploaded data into Clio and Everlaw for review and pre-processing.
• Maintained litigation database and document organization for all types of cases.
• Managed exhibits, evidence and data related to legal proceedings.
• Completed electronic court filings at state and federal levels.
• Used document review tools to discover and inspect records.
• Communicated pertinent information to clients via phone, email, and mail.
• Assisted attorneys with reviewing and organizing witness reports.
• Revised and finalized letters, briefs, and memos.
• Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
• Researched statutes, decisions, legal articles, and codes.
• Uploaded data into Clio, Everlaw, and Eve for review and pre-processing.

• Over 2 years of dedicated experience as a Paralegal, providing pivotal support to the attorney in over 200 criminal cases.
• Responsibilities include client communication, coordination with the Wake County Clerk's office, and proficient filing of essential documents through the E-file Odyssey portal.
• Collaborate closely with a team of immigration attorneys, Proficient in handling various immigration matters, preparing and submitting various affirmative applications, including family-based petitions, adjustment of status, DACA, employment authorization, and humanitarian relief. Experience working on consular processing, Immigrant and non immigrant visas.
• Skilled in conducting legal research, preparing documentation, and communicating effectively with clients from diverse cultural backgrounds.
• Committed to delivering exceptional service and ensuring compliance with relevant laws and regulations.
• Tasks involve application completion, translation services during court hearings, document gathering, and maintaining strong client relationships.
• Efficiently manage office operations, overseeing administrative duties, attending to clients and mail, and maintaining effective organizational systems for smooth workflow.

• Assisted in the development and implementation of innovative teaching strategies to enhance student learning outcomes.

• Designed and implemented interactive and engaging lesson plans to enhance student understanding and retention of course material.

• Provided comprehensive support to students, addressing their academic and university-related queries.

• Collaborated with Dr. Miriam Ferzli in grading and managing classroom technology.

• Gained leadership experience in a teaching assistant role for a class with over 100 students.

• Provide individualized support to students with learning disabilities to ensure theiracademic success.

• Ensuring smooth operations and exceptional customer service. Oversaw the work of employees, meticulously reviewing messages before they were sent to members to maintain accuracy and professionalism.
• Selected to handle complex cases, utilizing my experience and patience to address clients' concerns effectively and build trust.
• Played a vital role in training employees on the day-to-day functions of managing our high-volume online portal, handling millions of inquiries related to client bank accounts.
• Thrived in a 24/7 service environment with a zero-tolerance policy for mistakes, ensuring the utmost satisfaction of clients.
• Develop and maintain relationships with new and existing clients to increase revenue and market share.
• Assist in the development and implementation of financial education programs for credit union members.

Highlight: Teaching Assistant for Biologicial Sciences (BIO181 &

183) while FT student