Susana West
Medical Assistant
Chicago,IL
Overview
19
19
years of professional experience
Work History
Certified Medical Assistant
University of Chicago Hospital
Chicago, IL
01.2023 - Current
- Prepares patients for appointment (e.g
- Greets patients and escorts them to exam rooms, collects and documents vital signs, and records the patient's pharmacy of choice in the electronic medical record.
- Performs Point of Care testing including Covid, rapid strep tests, urine dipsticks, glucose tests, and urine pregnancy tests and complete required documentation in EHR
- Performs procedural tasks (e.g
- EKGs, aerosol nebulizer treatments, basic visual activity tests, ear and eye irrigations, peak flow testing, elastic bandages, arm slings, knee immobilizers and finger splints; fit patients for crutches and teach crutch-walking.
- Assist providers with procedures (e.g, chaperone with pelvic and breast exams.
- PAP smear)
- Maintain general appearance and cleanliness of exam rooms and nursing workstation (e.g
- Bag soiled linen and distribute clean linen, prepare and transport instruments for sterilization, monitor level of clinic supplies, stock exam rooms, and store new items upon delivery)
- Schedule patient appointments and assist with check-in of patients as indicated utilizing color-coded EHR process
- Review and/or prepare required documentation associated with patient visits
- Assists in performing a range of patient care processes and procedures, such as preparing patients’ charts and measuring and recording patient vital signs.
- Works within defined processes and appropriate patient care protocol relating to the physical, psychological, and developmental needs of the patient
- Performs other related work as needed
Certified Medical Assistant
Rush University Medical Group
Chicago, IL
01.2012 - 12.2023
- Coordinates and maintains organized patient flow
- Performs patient intake: vital signs height and weight, reason for visit, interim history, allergies, medication lists, and other interventions as required
- Prepares patient for exam based on reason for visit
- Prepares and supports patients and assists provider with procedures
- Review appointment schedules and ensure all patient charts are available for the visit
- Computer skills required; Epic Ambulatory experience preferred
- Excellent communication and interpersonal skills
- Excellent customer service skills
- Demonstrates appropriate population specific techniques with patients
- Document’s administration of over-the-counter medications and/or other medications in Epic per policy or protocol
- Cleans, prepares, and stocks exams rooms, treatment rooms and workstation
Certified Medical Assistant
Metro South Medical Center
Chicago, IL
01.2008 - 02.2012
- Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, billing, and bookkeeping) that allowed doctors and nursing staff to focus on the health concerns of their patients
- Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipunctures, injections, and various diagnostic procedures and ancillary tests (e.g., EKGs, hematology, and urinalysis)
- Ensured the cleanliness, sanitation, and maintenance of all facilities, exam rooms, and equipment
- Helped implement practice's quality assurance and control program
- Efforts ensured compliance with HIPAA, CLIA, and OSHA regulations; improved patient care/satisfaction
- Reacted calmly and effectively in emergency situations and added the personal, caring touch that immediately put patients at ease
- Review patient charts and ensure that all ancillary reports and required paperwork are available to the provider at the time of visit
- Performs nebulizer treatments in the clinic setting after competency has been documented
- Administered intramuscular or subcutaneous medication, assessed, verified, and documented
- Called patients regarding test results and medical instructions under the direction of physicians
- Calls in medication refills under the direction of a Physician or protocol
- Documents patient care information in the outpatient medical record according to standards
- Assist with scheduling of patient tests, procedures, and follow-up appointments
- Assist in the care, cleaning, and sterilization of equipment and instruments
- Maintain quality control for equipment
- Provides cross coverage to other clinical areas as assigned
Certified Medical Assistant
Advocate Medical Center
Chicago, IL
01.2006 - 01.2008
- Prepped charts for anticipated needs of patients
- Prepared patients' visits by anticipating different needs, taking vitals,and updating medication in charts and allergies.
- Return messages from patients, pharmacies, or physician calls.
- Accommodating patients with sooner appointment when indicated by provider.
- Cross covered different specialties as needed.
- Administered and documented immunization, updated any school and sports physicals as needed.
Timeline
Certified Medical Assistant
University of Chicago Hospital
01.2023 - Current
Certified Medical Assistant
Rush University Medical Group
01.2012 - 12.2023
Certified Medical Assistant
Metro South Medical Center
01.2008 - 02.2012
Certified Medical Assistant
Advocate Medical Center
01.2006 - 01.2008
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