Susana Zenke
Summary
Results-oriented Mortgage Professional. Highly effective at coordinating documents and processes between departments; individuals and government offices. Expert negotiator, problem solver and highly organized. Over 10 years of experience in the mortgage industry.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Loan Processor
Morgan Stanley
Tempe, AZ
08.2022 - Current
- Partnered closely with RLM to fastrack process and to promote teamwork.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted RLM with any condition questions and served as Liaison between the Underwriter and RLM for a faster seamless loan process.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Collaborated with other departments including sales, underwriting, legal teams, as well as external orders of Insurance, title and more for seamless coordination during the entire loan cycle process.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
- Monitored pipelines to track and log status of loans.
Sr. Loan Processor
HOME POINT FINANCIAL
REMOTE, AZ
10.2020 - 09.2021
- Evaluated approvals against established bank and government lending standards
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes
- Handled any conditions sent from underwriting departments
- Reviewed financial statements and contacted institutions and customers to clarify details
- Coordinated closing process with attorneys, title companies and government clerks
- Maintained long-term relationships with customers to provide best-in-class customer service.
Sr. Loan Processor
CROSS COUNTRY MORTGAGE
Mesa, AZ
06.2020 - 10.2020
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues
- Set up and completed loan submission packages
- Provided quick turnaround times to maintain fast-past schedule
- Processed loans within various departments to achieve timely, accurate and fair proceedings
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants
- Evaluated approvals against established bank and government lending standards
- Handled any conditions sent from underwriting departments
- Coordinated closing process with attorneys, title companies and government clerks.
Customer Advocate
FREEDOM MORTGAGE
TEMPE, AZ
12.2019 - 06.2020
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants
- Looked over and approved various types of loans
- Provided quick turnaround times to maintain fast-past schedule
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues
- Maintained long-term relationships with customers to provide best-in-class customer service.
Sr. Loan Processor
Fairway Independent Mortgage
MESA, AZ
05.2019 - 11.2019
- Worked with Loan Officer to determine production suitability: communicated changes to loan officer
- Compile financial and other needed data to complete loan file
- Documents borrower's employment stability, income adequacy, availability of funds and acceptability of property for financing purposes
- Obtain documentation needed to clear conditions, if required
- Review files for completeness prior to submissions to underwriting.
Sr. Loan Processor
JP Morgan Chase Bank
Phoenix, AZ
11.2011 - 05.2019
- Evaluated approvals against established bank and government lending standards
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes
- Handled any conditions sent from underwriting departments
- Reviewed financial statements and contacted institutions and customers to clarify details
- Maintained compliance with privacy and security requirements, as well as federal statutes covering FHA, VA, CONVENTIONAL loans
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
Education
Associate of Arts - Human Resources Management
Sul Ross State University
Alpine, TXHigh School Diploma -
Mountain View High School
El Paso, TXSkills
- Digital Applications - MCP, Mortgage Portal, 3D, Mercury, Factual Data, Data Verify, Cenlar, ENCOMPASS, SALESFORCE
- Time Management and organization skills
- Verbal and Written Communication
- Problem Solving and ability to work with strict deadlines
- Professionalism in dealing with customers as well as fellow co-workers and upper management
- Ability to work independently without direct supervision
- Self-driven and motivated
Certification
- NMLS Registered 853195
- 20 HOUR SAFE course
- NMLS License- Will obtain with in 60 days
Timeline
Loan Processor
Morgan Stanley
08.2022 - Current
Sr. Loan Processor
HOME POINT FINANCIAL
10.2020 - 09.2021
Sr. Loan Processor
CROSS COUNTRY MORTGAGE
06.2020 - 10.2020
Customer Advocate
FREEDOM MORTGAGE
12.2019 - 06.2020
Sr. Loan Processor
Fairway Independent Mortgage
05.2019 - 11.2019
Sr. Loan Processor
JP Morgan Chase Bank
11.2011 - 05.2019
Associate of Arts - Human Resources Management
Sul Ross State University
High School Diploma -
Mountain View High School