Susana V Romero
El Paso,TX.
Summary
Provide excellent customer services by having great communication skills. Fast at problem solving. Attending to each customer’s specific needs and making sure customers are satisfied with the work performed. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
13
13
years of professional experience
Work History
Supervisor of Operations
Julios Mexican Food
08.2018 - 01.2024
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Server
Mexican Food
01.2011 - 04.2018
- Take and serve food/drinks orders
- Make suggestions based on their preferences
- Up-sell when appropriate
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Training incoming servers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Bachelor’s - Psychology, Sociology.
The University of Texas At El Paso
El Paso, TX12.2023
Skills
- Order Management
- Table Bussing
- Food Inspection
- Beverage Preparation
- Team Development
- Team Leadership
- Organizational Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Timeline
Supervisor of Operations
Julios Mexican Food
08.2018 - 01.2024
Server
Mexican Food
01.2011 - 04.2018
Bachelor’s - Psychology, Sociology.
The University of Texas At El Paso
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