SUSAN D. VERDUZCO
San Gabriel,CA
Summary
Senior HR Generalist and payroll professional with 8+ years of progressive human resources experience supporting multi site and remote workforces across healthcare, pharmaceutical, manufacturing, cosmetics, staffing, and training environments. Experienced in employee relations, workplace investigations, payroll, HR compliance, compensation analytics, benefits administration, leadership coaching, recruiting, and policy development.
Overview
3
3
Languages
15
15
years of professional experience
Work History
HR Generalist / Payroll Specialist
Avita Care Solutions
04.2022 - 07.2026
- Processed three separate biweekly payrolls using ADP Workforce Now, supporting accurate and timely payroll administration.
- Partnered with acquisitions and internal stakeholders to provide compensation ranges and support development of new job roles.
- Advised and trained leaders on employee relations, performance management, and workplace concerns.
- Supported annual policy review and drafting while helping maintain consistent HR practices and compliance.
- Conducted workplace investigations and audits and supported safety procedures and incident response.
- Worked remotely to support team collaboration and project management.
HR Generalist / Manager
DHD Global, Inc. / MICA Beauty Cosmetics
10.2021 - 04.2022
- Built and administered core HR infrastructure, including policies, payroll, organizational structure, job descriptions, onboarding, and exit processes.
- Created 2022 employee benefits budget and structured PTO, medical, vision, dental, 401(k), and workers' compensation programs to enhance employee satisfaction.
- Managed employee relations and workplace investigations and supported the company closure process.
- Developed leadership and management training, coaching managers on employee development and disciplinary action to strengthen team capabilities.
- Managed employee relations and workplace investigations, supporting company closure process to ensure compliance and mitigate risks.
HR Generalist / Manager
KC Pharmaceuticals
04.2019 - 10.2021
- Led HR and payroll operations for 200+ employees and managed five direct reports.
- Processed biweekly payroll, managed unemployment claims and disputes, and administered medical, vision, dental, 401(k), and workers' compensation programs to ensure compliance and employee satisfaction.
- Updated and implemented HR policies, managed employee relations and investigations, and advised leaders on performance and corrective action.
- Updated and implemented HR policies, facilitated employee relations and investigations, and advised leaders on performance and corrective actions to enhance workplace culture.
- Established and led safety and leadership committees, developed incentive programs to boost employee engagement, and coordinated with multiple staffing agencies to optimize recruitment efforts.
Program Coordinator / Leadership Program Trainer
TOP Líder
11.2014 - 09.2019
- Managed 10 direct reports, creating and implementing a leadership review process to enhance team development.
- Managed 10 direct reports and created and implemented a leadership review process.
- Coordinated training and business events, offering Spanish and American Sign Language translation support to ensure inclusivity.
- Mentored program participants to enhance their abilities.
Staffing Consultant / Office Manager
Express Employment Professionals
08.2018 - 04.2019
- Coordinated payroll, recruiting, client communication, interviews, background checks, drug testing, I-9 processing, and office operations to ensure smooth staffing processes.
- Managed support for 70+ associates, safeguarding sensitive employee information and ensuring compliance with employment-related requirements.
- Developed tailored staffing solutions to meet client workforce needs.
- Conducted thorough candidate screenings to identify top talent for diverse positions.
- Managed recruitment processes, ensuring timely placement of qualified candidates.
Buyer / Visual Merchandiser
Citiwear
08.2011 - 11.2014
- Managed weekly store budgets and coordinated schedules while purchasing merchandise for five stores, leading vendor meetings and visual merchandising activities to ensure cohesive brand presentation.
- Negotiated contracts with suppliers to secure favorable pricing and terms.
- Analyzed market trends to inform strategic purchasing decisions and inventory management.
- Developed and maintained strong supplier relationships to enhance product quality and reliability.
Legal Assistant / Paralegal
James J. Kenny Family Law
04.2012 - 08.2012
- Drafted legal documents and prepared case materials to support filing, depositions, and trial processes.
Education
Human Resource Management Certificate -
California State University, Fullerton
Fullerton, CA12.2026
SHRM-CP - undefined
Society for Human Resource Management
04.2021
High School Diploma -
Patriot High School
Riverside, CA06.2010
Skills
- Employee Relations & Investigations
- Payroll Administration
- HR Compliance & Employment Law
- Full Cycle Recruiting & Talent Acquisition
- Compensation Analytics
- Benefits & Leave Administration
- Leadership Coaching & Training
- Policy Development & Audits
- Workers' Compensation & Safety
- HRIS / ATS / Onboarding
- Performance Management
- Change & Process Improvement
- HR & Payroll Systems: ADP Workforce Now, ADP TotalSource, ADP RUN, Paylocity, Workday, Paychex, HRIS, ATS, Slack, Google Workspace, Microsoft Office
- Languages: English, Spanish, American Sign Language
- Additional: FMLA, OSHA, EHS, leave management, social audits, regulatory compliance, healthcare benefits, employee engagement, team building, analytics
Accomplishments
- Awarded Making a Difference acknowledgment in 2020 at KC Pharmaceuticals.
- Implemented the IIPP program and safety committee.
- Established and implemented a california wage and hour complaint payroll and attendance process.
- Created and implemented procedures on HR processes through payroll, investigations, leaves of absence, and safety.
SYSTEMS, LANGUAGES & ADDITIONAL SKILLS
English
American Sign Language
Spanish
Timeline
HR Generalist / Payroll Specialist
Avita Care Solutions
04.2022 - 07.2026
HR Generalist / Manager
DHD Global, Inc. / MICA Beauty Cosmetics
10.2021 - 04.2022
HR Generalist / Manager
KC Pharmaceuticals
04.2019 - 10.2021
Staffing Consultant / Office Manager
Express Employment Professionals
08.2018 - 04.2019
Program Coordinator / Leadership Program Trainer
TOP Líder
11.2014 - 09.2019
Legal Assistant / Paralegal
James J. Kenny Family Law
04.2012 - 08.2012
Buyer / Visual Merchandiser
Citiwear
08.2011 - 11.2014
SHRM-CP - undefined
Society for Human Resource Management
Human Resource Management Certificate -
California State University, Fullerton
High School Diploma -
Patriot High School