Susan "Denise" Schaffer
New Bloomfield,MO
Summary
Health Program Associate with extensive experience in customer service and conflict resolution. Skilled in maintaining data confidentiality while delivering high-quality service. Proven ability to ensure compliance in healthcare communications, contributing to improved operational efficiency.
Overview
27
27
years of professional experience
Work History
Health Program Associate
Missouri Department of Health and Senior Services
Jefferson City, Missouri
08.2016 - Current
- Support healthcare providers by conducting thorough prescreening of potential employees.
- Promote quality customer service by handling high volumes of calls while ensuring quality service.
- Resolve customer inquiries using effective problem-solving techniques and tools through phone and email communications.
- Draft correspondence for internal and external communication purposes.
- Ensured the confidentiality of all caller information consistently throughout interactions.
Child Abuse and Neglect Hotline Representative
Missouri Department of Social Services
Jefferson City, Missouri
02.2016 - 08.2016
- Demonstrated strong telephone etiquette while effectively handling difficult calls.
- Documented client interactions and case notes for efficient follow-up services.
- Ensured the confidentiality of all caller information consistently throughout interactions.
Customer Service Representative
Missouri Department of Revenue
Jefferson City, MO
02.1999 - 02.2016
- Delivered exceptional customer support through diverse communication channels.
- Researched accounts to resolve customer inquiries effectively.
- Processed individual income taxes.
- Ensured compliance with laws and regulations governing tax processes.
- Managed motor vehicle licensing applications to facilitate timely processing.
- Processed delinquent tax accounts.
- Collaborated with internal departments to streamline paperwork processing.
Education
Bachelor of Arts - Psychology
Columbia College
Columbia, Missouri, MO12-2015
Skills
- Customer service
- Case documentation
- Data confidentiality
- Conflict resolution
- Communication strategies
- Healthcare compliance
Accomplishments
Recognized on the Dean's List for academic excellence
References
References available upon request.
Timeline
Health Program Associate
Missouri Department of Health and Senior Services
08.2016 - Current
Child Abuse and Neglect Hotline Representative
Missouri Department of Social Services
02.2016 - 08.2016
Customer Service Representative
Missouri Department of Revenue
02.1999 - 02.2016
Bachelor of Arts - Psychology
Columbia College