Open To Work
Susan E. Wright
Dearborn,MI
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Banquet service professional prepared to deliver outstanding hospitality and support. Proven track record of executing events smoothly, enhancing guest experiences, and maintaining high standards of service. Reliable team player known for flexibility and effective communication.
Energetic Banquet Server with high personal appearance standards and excellent customer service skills. Transports food without error and in accordance with health guidelines. Always prompt and ready to work, help team and exceed guest expectations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Food Delivery Driver
DoorDash
Canton, MI
03.2021 - Current
- Delivered food orders efficiently, ensuring timely arrival and customer satisfaction.
- Navigated local routes effectively using GPS technology for optimal delivery times.
- Communicated with customers to confirm order details and resolve issues promptly.
- Maintained vehicle cleanliness and functionality to ensure safety and reliability.
Cashier
Delaware North Sportservice
Detroit, MI
09.2018 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving issues and enhancing guest experience.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Assisted in training new cashiers on operational procedures and customer service protocols.
- Monitored cash drawer for discrepancies, ensuring accurate balancing at shift end.
- Implemented improvements to checkout processes, reducing wait times for customers.
- Collaborated with team members to streamline operations during peak hours, enhancing overall efficiency.
- Developed strategies for upselling products, contributing to increased sales during events.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Housekeeper
Once and Done
Ann Arbor, MI
03.2025 - 12.2025
- Operated cleaning equipment to maintain cleanliness and hygiene standards in residential and commercial spaces.
- Developed efficient cleaning schedules to optimize workflow and ensure thorough coverage of assigned areas.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Conducted regular inventory checks of cleaning supplies, ensuring availability and cost-effective usage.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
Cashier
Levy Restaurants
Detroit MI
09.2018 - 01.2025
- Counted money in cash drawers at beginning and end of shifts to maintain accura
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to streamline operations during peak hours, improving service speed.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory control processes, ensuring accurate tracking of stock levels and locations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Food Preparation Worker
Panera Bread
Warren, MI
12.2022 - 06.2023
- Prepared and assembled food items according to established recipes and quality standards.
- Maintained cleanliness and organization of food preparation areas, ensuring compliance with health regulations.
- Operated kitchen equipment safely and efficiently to support food production needs.
- Monitored inventory levels, restocked supplies, and reported shortages to management.
- Implemented best practices for food handling, reducing waste and enhancing product quality.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
- Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Car Porter
Employment Express
Dearborn, MI
08.2019 - 12.2019
- Picked up vehicles from and delivered vehicles to customers as directed by management.
- Enhanced customer satisfaction by efficiently transporting vehicles to designated areas.
- Kept new and used vehicle lots neat and orderly and moved cars as directed by general manager in accordance with dealership display standards.
Cab Dispatcher
Trinity Transportation Group
Wyandotte, MI
04.2017 - 09.2017
- Coordinated daily cab schedules to optimize routes and minimize wait times.
- Monitored real-time dispatching systems to ensure timely service delivery.
- Resolved passenger inquiries and complaints to enhance customer satisfaction.
- Tracked and monitored vehicle performance and maintenance.
Merchandiser Clerk
SASR
08.2015 - 10.2016
- Managed inventory levels and ensured accurate stock placement.
- Coordinated product displays to enhance visual appeal and drive sales.
- Executed merchandising strategies in alignment with brand guidelines.
- Collaborated with team members to streamline workflow processes.
- Supported team efficiency by conducting regular training sessions on merchandising best practices and company policies.
- Enhanced store appearance through meticulous organization, attention to detail, and effective use of space.
- Consistently met deadlines for floor resets while minimizing disruption to customers during peak shopping hours.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Banquet Server
LGC Hospitality Staffing
Huntington Woods, MI
02.2011 - 10.2016
- Set up banquet spaces according to event specifications and client preferences.
- Serve food and beverages efficiently, ensuring guest satisfaction throughout events.
- Collaborate with kitchen staff to coordinate timely meal service for large groups.
- Maintain cleanliness and organization of dining areas during and after events.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Worked with banquet manager to coordinate event set up and schedule.
- Responded to guest inquiries and requests promptly and courteously.
- Handled food and beverage orders for up to [Number] guests, delivering prompt and friendly service.
- Enhanced event efficiency by setting up banquet halls according to precise event specifications.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Test Driver
Performance Driven Workforce
Dearborn Mi
02.2015 - 04.2016
- Conducted comprehensive vehicle performance evaluations to assess handling and safety features.
- Executed test drives under various conditions to gather data on vehicle capabilities.
- Collaborated with engineering teams to provide feedback on design improvements based on test results.
- Maintained accurate records of performance metrics and observations during testing sessions.
Skills
- Problem-solving
- Hardworking and responsible
- Safe driving
- Strong teamwork
- Time management
- Event setup and breakdown
- Hospitality service expertise
- Food safety
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Reliable and punctual
Certification
Tips Certified
Timeline
Housekeeper
Once and Done
03.2025 - 12.2025
Food Preparation Worker
Panera Bread
12.2022 - 06.2023
Food Delivery Driver
DoorDash
03.2021 - Current
Car Porter
Employment Express
08.2019 - 12.2019
Cashier
Delaware North Sportservice
09.2018 - Current
Cashier
Levy Restaurants
09.2018 - 01.2025
Cab Dispatcher
Trinity Transportation Group
04.2017 - 09.2017
Merchandiser Clerk
SASR
08.2015 - 10.2016
Test Driver
Performance Driven Workforce
02.2015 - 04.2016
Banquet Server
LGC Hospitality Staffing
02.2011 - 10.2016