SUSAN KALUNDA FORD
Tampa,FL
Summary
Proven achiever in fast-paced environments, exemplified during tenure at Amazon, where I excelled in team leadership and product packaging, significantly enhancing customer satisfaction. Adaptability and a strong commitment to teamwork led to surpassing productivity goals, demonstrating a keen ability to learn and contribute to operational excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Fulfillment Associate
Amazon
09.2023 - Current
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
School and family bonding
10.2022 - 07.2023
I took a break to pursue my GED and also to support my pre-teen son to settle in well since we had just relocated from a different continent.
Fulfillment Associate
Amazon
07.2022 - 10.2022
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
Education
No Degree - CERTIFIED NURSING ASSISTANT
National Nursing Institute
Tampa, FL2024
GED -
Bowers/Whitley Adult & Community Center
Tampa, FL05.2023
Skills
- Teamwork and Collaboration
- Willing to Learn
- Team Leadership
- Product Packaging
Certification
- CNA - Certified Nursing Assistant
Timeline
Fulfillment Associate
Amazon
09.2023 - Current
School and family bonding
10.2022 - 07.2023
Fulfillment Associate
Amazon
07.2022 - 10.2022
No Degree - CERTIFIED NURSING ASSISTANT
National Nursing Institute
GED -
Bowers/Whitley Adult & Community Center
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