Susan Kulakosky
Data Entry/Back-end Administrative Clerk
Endicott,NY
Overview
19
19
years of professional experience
Work History
Senior Licensing Technician
Columbian Mutual Life
Binghamton, NY
08.2012 - 09.2025
- Oversaw onboarding and license compliance for agents, ensuring accurate documentation, verifications, and regulatory adherence.
- Performed detailed data entry and backend administration across multiple systems, maintaining accuracy and confidentiality.
- Conducted quality control audits to identify anomalies, correct errors, and improve record-keeping integrity.
- Streamlined workflow processes that reduced duplication and accelerated approval timelines.
- Partnered with leadership on special projects that improved efficiency and achieved measurable cost savings.
- Trained and supported staff in compliance requirements, system usage, and office procedures.
Enumerator
U.S. Census Bureau
Binghamton, NY
04.2010 - 06.2010
- Collected, entered, and verified census data, ensuring accuracy under strict federal guidelines.
- Conducted in-person interviews and documented responses, maintaining confidentiality.
- Identified discrepancies and resolved anomalies in census records to ensure data reliability.
Bank Teller
Wilber National Bank
Oneonta, NY
03.2007 - 04.2009
- Processed financial transactions with accuracy and efficiency, adhering to compliance standards.
- Verified customer documents and maintained detailed logs for regulatory reporting.
- Balanced cash drawers daily, identifying and resolving discrepancies.
- Delivered high-quality customer service and supported branch operations.
Timeline
Senior Licensing Technician
Columbian Mutual Life
08.2012 - 09.2025
Enumerator
U.S. Census Bureau
04.2010 - 06.2010
Bank Teller
Wilber National Bank
03.2007 - 04.2009
Certificate - Medical Office Assistant
Ridley-Lowell Business And Technical Institute
High School Diploma -
Oxford Academy And Central School
No Degree - General Business/Marketing - 3 Years
St Bonaventure University
No Degree - Marketing - 1 Semester
SUNY Binghamton
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education
High School Diploma -
Oxford Academy And Central School
Oxford, NYNo Degree - General Business/Marketing - 3 Years
St Bonaventure University
St Bonaventure, NYNo Degree - Marketing - 1 Semester
SUNY Binghamton
Binghamton, NYCertificate - Medical Office Assistant
Ridley-Lowell Business And Technical Institute
Binghamton, NYCertification
- Medical Administrative Office Assistant Certificate - Ridley-Lowell Business and Technical Institute
Skills
License management
Document review
Problem-solving
Effective communication
Money handling
Critical thinking
Data entry
Computer proficiency
Attention to detail
Multitasking and organization
Accomplishments
- Achieved cost savings by completing special projects with Senior Management.
- Documented agent mail issue which led to system updates and cost savings by suppressing mail to inactive agents.
- Pointed out issues with a NYS Compliance requirement that led to streamlining processes and improving compliance.
- Worked with IS on a prospective onboarding software project and pointed out problems that led to trashing the project.