Emily Williams
Dayton,NV
Summary
Dynamic professional with extensive experience in the Douglas County Courts and Sheriff's Office, excelling in license management and document review. Proven ability to enhance processes through attention to detail and critical thinking. Recognized for building strong relationships and delivering exceptional customer service, ensuring compliance and efficiency in licensing operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sheriff's Records and Licensing Technician
Douglas County
01.2024 - Current
- Participated in quality assurance initiatives aimed at optimizing licensing support services.
- Evaluated license renewal applications thoroughly, verifying continued eligibility for licensure based on specific industry criteria.
- Utilized strong attention-to-detail when reviewing applications for completeness and accuracy before submitting them for approval.
- Streamlined licensing processes by implementing efficient software solutions and organizational techniques.
- Delivered timely and accurate reporting to management, ensuring visibility of key performance metrics related to licensing activities.
- Organized documentation for swift retrieval during audits or investigations, resulting in favorable outcomes.
- Maintained comprehensive knowledge of industry-specific licensure requirements, providing expert guidance to applicants throughout the application process.
- Coordinated closely with other departments to resolve cross-functional challenges impacting the licensing process.
- Stayed up-to-date on Nevada laws and licensing requirements to complete accurate and efficient reviews.
- Updated operational records or licensing information using computer terminals.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Issued public notification of official activities or meetings.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
District Court Clerk
Douglas County
08.2022 - 01.2024
- Provided assistance to attorneys and court personnel in courtroom
- Maintained organized filing systems for easy retrieval of case files and supporting documentation.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Managed confidential information securely, upholding the integrity of the court system.
- Prepared court orders and judgments for signature.
- Reviewed court documents to process subpoenas, motions and pleadings.
- Assisted judges in streamlining court proceedings through diligent research and preparation of case materials.
- Drafted professional court correspondence to facilitate legal proceedings.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Coordinated courtroom proceedings and enforced adherence to proper procedures.
- Collected court fees and fines and recorded amounts collected in eCourt.
- Managed sensitive case information, ensuring confidentiality and integrity in handling legal documents.
- Trained new clerks on court procedures, elevating overall departmental knowledge and performance.
- Processed legal documents to uphold court operational standards.
- Increased court efficiency by processing legal documents and maintaining accurate case records.
Business Systems Specialist
Nevada Supreme Court
01.2021 - 02.2022
- Modeled system usage patterns to determine training protocols and educational material guidelines.
- Communicated deficits in system performance to senior leadership, recommending appropriate corrective measures.
- Led the design of custom reports to provide actionable insights into key performance metrics for informed decision making.
- Maintained detailed documentation on system configurations, updates, and modifications for future reference and troubleshooting purposes.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
Client Service Representative & Bookeeper
Bullis & Co. CPA's
02.2019 - 02.2021
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Maintained and processed invoices, deposits, and money logs.
- Posted daily receipts and payments in accordance with corporate protocols.
- Established QuickBooks accounting system to reflect accurate financial records.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Completed tax forms in compliance with legal regulations.
- Handled day-to-day accounting processes to drive financial accuracy.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
Secretary
Thompson Garage Doors
08.2016 - 03.2020
- Scheduled appointments and conducted follow-up calls to clients.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Supported project management activities, contributing to timely completion of key initiatives.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Education
High School Diploma -
Homeschool
06-2019
Skills
- License management
- Document review
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Reliability
- Critical thinking
- Relationship building
- Computer literacy
- Time management abilities
- Customer service
Certification
NCIC/NCCIS Certification
Timeline
Sheriff's Records and Licensing Technician
Douglas County
01.2024 - Current
District Court Clerk
Douglas County
08.2022 - 01.2024
Business Systems Specialist
Nevada Supreme Court
01.2021 - 02.2022
Client Service Representative & Bookeeper
Bullis & Co. CPA's
02.2019 - 02.2021
Secretary
Thompson Garage Doors
08.2016 - 03.2020
High School Diploma -
Homeschool
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