Susan Mauldin
Dripping Springs,TX
Summary
Results-driven operations manager with a proven track record in enhancing efficiency, safety compliance, and performance monitoring. Expertise in customer relationship management and workflow optimization ensures high levels of team productivity.
Overview
19
19
years of professional experience
Work History
Operations Manager
Texas Central Service LLC
Austin, Tx
01.2025 - Current
- Coordinated daily operations to ensure efficient workflows and productivity.
- Supervised employee activities to maintain quality standards and optimize performance.
- Managed inventory levels to align with operational needs and customer demands.
- Implemented safety protocols to uphold secure work environments.
- Trained staff on company policies and procedures to ensure consistency.
- Monitored equipment performance to reduce downtime through optimal maintenance scheduling.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Collaborated with team members to quickly address operational challenges.
Dispatcher
Rancas Freight Sytems
Houston, Texas
01.2018 - 01.2024
- Coordinated freight deliveries to ensure timely and efficient service.
- Managed communication between drivers and customers for optimal routing.
- Utilized dispatch software to track shipments and monitor vehicle location.
- Resolved logistical issues by analyzing routes and implementing solutions.
- Scheduled pickups and deliveries based on customer needs and resource availability.
- Collaborated with team members to improve dispatching processes and workflows.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Scheduled loads according to priority and available equipment.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed daily delivery and work schedules to maximize coverage.
Bartender
Sams Boat
Houston, TX
04.2007 - 12.2012
- Mixed and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area at all times.
- Managed inventory levels and restocked supplies as needed during shifts.
- Provided exceptional customer service by engaging with patrons and taking orders.
- Trained new bartenders on drink preparation and customer interaction techniques.
- Collaborated with kitchen staff to ensure timely service of food and drinks.
- Handled cash transactions accurately and processed payments efficiently.
- Created a welcoming atmosphere by interacting positively with guests and staff.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Assisted in setting up the bar for service shift.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Collected and organized daily till totals and tips.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Managed accurate bar tabs and processed cash and credit card transactions.
Education
High School Diploma -
Houston Community College
Houston, TX05-2004
Skills
- Operations management
- Inventory control
- Safety compliance
- Dispatch coordination
- Performance monitoring
- Logistics planning
- Customer relationship management
- Effective communication
- Data management
- Vendor sourcing
- Customer retention
- Adobe creative suite (photoshop, illustrator, dreamweaver)
Timeline
Operations Manager
Texas Central Service LLC
01.2025 - Current
Dispatcher
Rancas Freight Sytems
01.2018 - 01.2024
Bartender
Sams Boat
04.2007 - 12.2012
High School Diploma -
Houston Community College