Susann Chacon
Midvale,UT
Summary
Detail-oriented and customer-focused professional with experience in legal office administration and luxury retail. Skilled in client relations, appointment scheduling, and delivering personalized service in fast-paced environments. Strong ability to multitask, maintain organization, and provide high-quality customer experiences.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Garcia Law, PLLC
South Jordan, UT
11.2023 - Current
- Answer and direct phone calls, take messages, and transfer calls to the appropriate lawyers or staff.
- Assist in preparing and reviewing basic legal documents under the direction of the lawyers.
- Collaborate with lawyers and office staff to ensure operational efficiency.
- Help clients who come to the office, provide basic information, and direct them to the appropriate areas.
- Answer and direct all phone calls.
- Confirm and organize appointments for the lawyers with clients.
- Welcome clients with a smile and make them feel comfortable.
- Manage, clean and organize the front desk.
- Schedule meetings, client visits and company events.
- Collect and sort all mail and packages.
- Organize Intakes, send and receive contracts.
- Answer guests' and employees' questions.
- Process invoices and collect outstanding bills for clients’ accounts.
- Support the office manager and administrative assistants.
- Trained new representatives on product knowledge and customer interaction techniques.
- Developed and maintained efficient calendar systems to streamline appointment tracking and meeting logistics.
Beauty Advisor
Sephora
Murray, UT
09.2022 - 04.2026
- Shared expert product knowledge and demonstrated custom-fit solutions.
- Promoted new products with events to boost sales and prospective customers.
- Utilized point-of-sale systems to process payments, returns, and exchanges quickly and accurately.
- Organized promotional displays and events to promote product sales.
- Demonstrated the features and benefits of beauty products to clients.
- Advised clients on product selection to enhance skincare and makeup routines.
- Demonstrated application techniques to improve customer satisfaction and product understanding.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Operator
Tyson Food
Cedar Valley, UT
03.2023 - 11.2023
- Followed all safety protocols and procedures.
- Operated and monitored production machines, driving product quality standards.
- Used work instructions to assemble components in specified sequences.
- Resolved complex technical issues quickly utilizing advanced problem-solving skills.
- Inspected finished products for defects prior to shipment or delivery to customers.
Server
Los Cucos Mexican Cafe
Sandy, UT
02.2021 - 09.2022
- Greeted and accommodated guests, building positive experience from first interaction.
- Prepared and served food and beverages to customers.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Assisted with training of new staff members.
- Demonstrate ability to interact with customers in a friendly and professional manner.
- Used focus and memorization skills to keep track of tables and remember orders.
Education
English As A Second Lenguage - English
Westchester Community College
Valhala, NY11-2021
Flight Attendance - undefined
Centro de Formacion Aeronautica "Los Condores"
Edo. Carabobo, Venezuela09-2017
Modern Languages - undefined
Universidad Arturo Michelena
Edo. Carabobo, Venezuela06-2017
Skills
- Customer Service Excellence
- Personalized Client Consultations
- Skincare & Makeup Product Knowledge
- Inventory Awareness
- Bilingual Spanish & English
- Calendar Management & Scheduling
- Client Communication (Phone, Email, In-Person)
- Conflict Resolution
CONTACT
- Phone: (914) 278-4898
- Email: susannalexandrao@gmail.com
- Location: Salt Lake City, UT 84107
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Garcia Law, PLLC
11.2023 - Current
Operator
Tyson Food
03.2023 - 11.2023
Beauty Advisor
Sephora
09.2022 - 04.2026
Server
Los Cucos Mexican Cafe
02.2021 - 09.2022
Flight Attendance - undefined
Centro de Formacion Aeronautica "Los Condores"
Modern Languages - undefined
Universidad Arturo Michelena
English As A Second Lenguage - English
Westchester Community College