Susanna Aviles
Carol Stream,IL
Summary
Dedicated medical assistant and histotech aiming to further utilize my knowledge of biology, psychology, and patient care. Eager to bring value to a dynamic team by offering a strong commitment to quality performance and to serving the community. Demonstrated history of leadership serving as a Resident Assistant and Teacher's Assistant at Judson University, Team Lead at Pinnacle Dermatology, and surgical float at Advanced Dermatology and Mohs Surgery.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant
Advanced Dermatology and Mohs Surgery
Batavia, IL
02.2021 - Current
- Transmit physician's orders to patients, counseling on execution and addressing follow-up questions.
- Prepare treatment rooms for patients by cleaning surfaces and restocking supplies.
- Record vital signs and medical history for surgical patients.
- Document clinical information during examination visits.
- Sterilize instruments and dispose of contaminated supplies in adherence with OSHA regulations.
- Relay bacterial culture and pathology results to patients, reviewed pre-op questions, and scheduled patient for surgical procedures.
- Histologically gross, embed, and cut specimens to be fixed into slides for microscopic examination.
Medical Assistant (Team Lead 9/2020-2/2021)
Pinnacle Dermatology
Hoffman Estates, IL
01.2019 - 02.2021
- Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication, including biologic and other specialty prescriptions.
- Partnered with healthcare and administrative staff to create a patient-centered, inviting and supportive environment.
- Sterilized instruments and disposed of contaminated supplies in adherence with OSHA regulations.
- Ordered to keep the facility stocked with necessary supplies, equipment and instruments.
- Engaged patients to obtain medical history and chief complaints.
- Demonstrated fast and accurate typing abilities.
- Navigated Nextech efficiently and document in a professional manner with medical terminology.
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
- Performed applicant interviews and coordinated training for new hires.
- Temporarily assisted with front desk duties including checking patients in and out, collecting copays and account balances, processing insurance benefits, and preparing EOD financial reports.
Medical Scribe
Advocate Sherman Hospital ED (Employed by Vituity)
Elgin, IL
10.2018 - 01.2019
- Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
- Followed clinicians throughout shift in a high-volume, busy environment.
Cafe Associate
Panera Bread
Streamwood, IL
01.2017 - 01.2019
- Handled products and equipment in accordance with safety and sanitation guidelines.
- Greeted new customers, answer initial questions and took orders.
- Assisted guests with making menu choices in an informative and helpful fashion.
- Delivered exceptional, friendly and fast service.
- Resolved problems promptly and escalated larger concerns to management.
Teacher's Assistant - Anatomy & Physiology
Judson University
Elgin, IL
08.2016 - 05.2018
- Took attendance, graded labs, quizzes, and exams, and maintained student grade records on Microsoft Excel.
- Organized and set up laboratory experiments weekly.
- Balanced classroom responsibilities with personal, school, and work life.
Accounting Assistant
Life Changers International Church
Hoffman Estates, IL
05.2013 - 08.2017
- Balanced reports and batch summaries to submit for approval.
- Communicated with vendors and clients to facilitate timely payments.
- Assisted in reconciling expenses and accounts (Accounts Payable and Receivable), including company credit cards and expense accounts.
- Updated customer accounts with interactions, payments and personal information.
- Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines.
Resident Assistant
Judson University
Elgin, IL
08.2016 - 12.2016
- Assisted with resolving student conflicts and disputes.
- Served as a positive role model for a diverse group of individuals.
- Participated in meetings and training, including person and group development.
- Responded and assisted to the need of 20 residents on assigned wing.
- Managed administrative tasks including maintenance requests, room change process and incident reports.
- Maintained student safety by ensuring all campus rules are followed.
Education
High School Diploma -
Valeo Academy
Bachelor of Science - Biology Major, Psychology Minor
Judson University
Skills
- Quick and adaptive learner
- Computer proficient
- Nextech EMR proficient
- Microsoft Office, Excel, and Powerpoint
- Collections and invoice processing
- AR and AP experience
- Point of Sale (POS) system operation
- Flexible team player
- Analytical reasoning and problem solving
- Multitasking
- Patient-oriented
- Organizational skills
- Works well under pressure
- Strong communication skills
- Highly responsible and reliable
- Upbeat, outgoing and positive
Affiliations
Certification
- Bachelors in Science and Arts 5/2018
- National Council for Behavioral - Health Mental Health First Aid Certification 10/2016-10/2019
Academic Research
Research Project - Organic Chemistry II, Judson University
- Researched common sulfonamide drugs and reaction mechanisms.
- Developed sulfonamide drug derivatives using primary and secondary amines.
- Tested derivatives on various bacterial species in microbiology lab for drug effectiveness and comparison.
Timeline
Medical Assistant
Advanced Dermatology and Mohs Surgery
02.2021 - Current
Medical Assistant (Team Lead 9/2020-2/2021)
Pinnacle Dermatology
01.2019 - 02.2021
Medical Scribe
Advocate Sherman Hospital ED (Employed by Vituity)
10.2018 - 01.2019
Cafe Associate
Panera Bread
01.2017 - 01.2019
Teacher's Assistant - Anatomy & Physiology
Judson University
08.2016 - 05.2018
Resident Assistant
Judson University
08.2016 - 12.2016
Accounting Assistant
Life Changers International Church
05.2013 - 08.2017
High School Diploma -
Valeo Academy
Bachelor of Science - Biology Major, Psychology Minor
Judson University
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