Susanna Nanez
Albuquerque,NM
Summary
My most significant accomplishment as a Bear Builder has been the positive relationships I've forged with children. I consistently strive to create memorable and seamless experiences for each customer. My experience encompasses all workstations, where I actively pursue upselling opportunities while maintaining the highest standards. While lacking formal experience in higher roles, I am eager to learn and use my existing Bear Builder expertise. My current Bear Bucks performance stands at approximately 81%, a metric I am actively working to improve.
Overview
2
2
years of professional experience
Work History
Bear Builder
Build-A-Bear
Albuquerque, NM
04.2024 - Current
- Handled cash transactions accurately and efficiently to facilitate smooth store operations.
- Contributed to achieving store sales targets through upselling techniques and promotion of add-on products.
- Helped new employees on company policies, procedures, and product knowledge, increasing overall team performance.
- Enhanced customer experiences by guiding them through the bear-building process and providing personalized recommendations.
- Made connections with guests by providing personalized approach and welcoming and warmly greeting guests.
- Operated POS system to receive payments by cash, credit card, vouchers and automatic debit.
- Contributed to the development of a positive workplace culture by consistently exhibiting a friendly, upbeat attitude and willingness to offer assistance when needed.
Cashier
Whataburger
Albuquerque, NM
04.2023 - 10.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
Education
Associate Degree In Psychology - Psychology
Central New Mexico Community College
Albuquerque, NMSkills
- Guest engagement
- Salesmanship
- Teamwork and collaboration
- Machine operation
- Sales goals
- Suggestive selling
Timeline
Bear Builder
Build-A-Bear
04.2024 - Current
Cashier
Whataburger
04.2023 - 10.2023
Associate Degree In Psychology - Psychology
Central New Mexico Community College