Susanna Puebla
Albuquerque,NM
Summary
Experienced CYFD leader with over 20 years of public service experience and 14+ years of progressive supervisory and statewide management experience across Protective Services and Children’s Behavioral Health systems, supporting statewide program implementation, provider collaboration, and service delivery improvements. Currently serving as the Children’s Behavioral Health Services (CBHS) Technical Assistance Supervisor, providing statewide oversight of evidence-based, trauma-informed programs and supervising a multidisciplinary technical assistance team. Demonstrated expertise in staff supervision, policy implementation, contract monitoring, cross-division collaboration, and quality assurance aligned with CYFD’s mission to promote safety, permanency, and well-being for children, youth, and families. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Technical Assistance Supervisor – Children’s Behavioral Health Services
Children, Youth & Families Department (CYFD)
Albuquerque, NM
03.2025 - Current
- Provide statewide oversight of the CBHS Technical Assistance Unit supervising three Program Coordinators and supporting multiple evidence-based behavioral health programs and providers across New Mexico.
- Lead technical assistance supporting MRSS, High-Fidelity Wraparound, Family Peer Support, Youth Peer Support, and EBPs including MST, FFT, DBT, TF-CBT and EMDR.
- Provide supervision ensuring alignment with CYFD strategic priorities and trauma-informed practice.
- Oversee provider application review and readiness ensuring program fidelity.
- Monitor provider contracts, invoices, and performance reporting.
- Serve as statewide subject matter expert advising leadership on program implementation and system improvements.
Behavioral Health Liaison – Children’s Behavioral Health Services
Children’s Behavioral Health Services
04.2024 - 03.2025
- Served as liaison between CYFD Children’s Behavioral Health Services and Managed Care Organizations to coordinate Therapeutic Foster Care placements for youth with behavioral health needs.
- Coordinated cross-system communication to support timely placement decisions and service continuity.
- Supported alignment of clinical, programmatic, and contractual requirements.
Behavioral Health Office Supervisor – Children’s Behavioral Health Services
Children’s Behavioral Health Services
03.2023 - 04.2024
- Supervised behavioral health staff and supported daily operations of CBHS programs.
- Provided coaching and oversight ensuring compliance with CYFD policies and trauma-informed practice.
Statewide Central Intake Supervisor – Protective Services Division
Protective Services Division
10.2021 - 03.2023
- Supervised intake staff processing child abuse and neglect referrals statewide.
- Ensured quality, accuracy, and policy compliance for intake reports.
- Collaborated with law enforcement and CYFD divisions to support coordinated responses.
Transitional Program Coordinator – New Mexico Works (TANF)
Department of Workforce Solutions
Albuquerque, NM
11.2020 - 10.2021
- Oversaw statewide TANF program transition from contractor to DWS.
- Developed SOPs aligned with state and federal policies.
- Provided oversight to supervisors and supported budgeting, payroll, and reporting.
- Managed statewide TANF call center operations and monthly program reporting.
Career Link Statewide Program Director
Creative Work Solutions / SL Start & Associates, LLC
New Mexico
08.2017 - 11.2020
- Directed statewide operations supervising 5 supervisors and 52 staff across multiple program sites.
- Led performance management, staff development, and quality improvement initiatives.
- Partnered with state agencies and community providers to ensure service accessibility.
- Supported placement of 1,000+ participants annually with 30% achieving sustained employment.
Regional Director
Creative Work Solutions / SL Start & Associates, LLC
09.2011 - 08.2017
- Managed multi-site regional operations ensuring compliance with federal and state requirements.
- Supervised program supervisors and implemented operational improvements.
Career Development Specialist – TANF / New Mexico Works
State of New Mexico
03.2009 - 09.2011
- Delivered employment and support services to TANF participants.
- Managed caseloads and supported parents obtaining and retaining employment.
- Ensured compliance with state and federal policies.
Deputy Court Clerk
Portales Municipal Court
Portales, NM
05.2000 - 03.2005
- Maintained court records, case files, and databases.
- Provided bilingual interpretation and assisted the public and law enforcement.
- Maintained confidential records and financial transactions.
Receptionist
Hamilton Big Country Ford
Portales, NM
01.1998 - 05.2000
- Managed front desk operations including answering multi-line phone systems and greeting customers.
- Scheduled appointments and routed calls to sales and service departments.
- Maintained filing systems and supported administrative staff.
Lead Carhop / Server
Sonic Drive-In
Portales, NM
12.1997 - 01.1998
- Provided customer service in a high-volume restaurant environment taking and delivering orders.
- Processed payments and maintained accurate cash handling.
- Served as lead carhop responsible for training new carhops and assisting in training other shift leads.
- Supported shift coordination and ensured service efficiency.
Education
Bachelor of Science -
Eastern New Mexico University
Portales, NMSkills
- Child Welfare & Behavioral Health Systems
- Field & Program Operations
- Employee management
- Trauma-Informed Practice
- Policy & Procedure Development
- Contract & Performance Monitoring
- Quality Assurance
- Strategic Planning
- Stakeholder Collaboration
- Data Reporting
Certification
Child and Adolescent Needs and Strengths Assessment (CANS) Certified
New Mexico State Personnel Office Advanced Team Leadership Program Certificate
PROFESSIONAL TRAINING
- Motivational Interviewing
- Leading with a Noble Purpose
- Customer Service Excellence
Languages
Spanish
Full Professional
Timeline
Technical Assistance Supervisor – Children’s Behavioral Health Services
Children, Youth & Families Department (CYFD)
03.2025 - Current
Behavioral Health Liaison – Children’s Behavioral Health Services
Children’s Behavioral Health Services
04.2024 - 03.2025
Behavioral Health Office Supervisor – Children’s Behavioral Health Services
Children’s Behavioral Health Services
03.2023 - 04.2024
Statewide Central Intake Supervisor – Protective Services Division
Protective Services Division
10.2021 - 03.2023
Transitional Program Coordinator – New Mexico Works (TANF)
Department of Workforce Solutions
11.2020 - 10.2021
Career Link Statewide Program Director
Creative Work Solutions / SL Start & Associates, LLC
08.2017 - 11.2020
Regional Director
Creative Work Solutions / SL Start & Associates, LLC
09.2011 - 08.2017
Career Development Specialist – TANF / New Mexico Works
State of New Mexico
03.2009 - 09.2011
Deputy Court Clerk
Portales Municipal Court
05.2000 - 03.2005
Receptionist
Hamilton Big Country Ford
01.1998 - 05.2000
Lead Carhop / Server
Sonic Drive-In
12.1997 - 01.1998
Bachelor of Science -
Eastern New Mexico University