Art, Fashion, Painting, Meditation, Hiking, Athletics, Gym, Yoga, Jogging and Nature
Susanna Sablina
Luxury Retail Leader
Dallas,Texas
Summary
Store Director leading luxury retail operations with a focus on sales growth, brand standards, and client experience. Drives store performance through team leadership, recruiting, coaching, and visual merchandising that increases traffic and strengthens loyalty. Manages multimillion-dollar budgets while aligning day-to-day execution with company policies and brand values.
Overview
17
17
years of professional experience
Work History
Store Director
Amour Vert
Palo Alto, CA
09.2022 - 04.2026
- Enhanced business performance across store operations through alignment with brand standards, vision, and values.
- Fostered a hospitality mindset among teams, drove individual sales goals, superior client experiences, building clientele loyalty.
- Mentored and coached retail stylists for best growth results.
- Developed visual merchandising standards, increased product visibility and drove store traffic.
- Led recruiting efforts to identify and secure top talent for the team.
- Ensured compliance with company policies.
Area Manager
Ambiance SF
San Francisco, CA
03.2022 - 08.2022
- Key contributor to 15% growth in revenue through strategic business development.
- Elevated client satisfaction, increased customer loyalty, leveraged fashion trend insights with proper directions to store leaders.
- Enhanced teams' alignment, collaboration, and motivation to achieve business objectives.
- Implemented targeted marketing strategies, organized VIP events, and drove community engagement.
General Manager
Sally Beauty
Mountain View, CA
04.2017 - 03.2022
- Awarded "Employee of the year - 2018" for consistently surpassing sales targets by 25%, leading the region in retail performance.
- Built talents and developed store team.
- Managed store performance and set employee sales goals to enhance overall retail success.
- Streamlined inventory and cash control, resulting in a 30% reduction in discrepancies.
- Cultivated strong relationships with small business owners to increase loyalty and drive client penetration, positively impacting KPIs.
Area Manager
Check Into Cash
Palo Alto, CA
05.2015 - 04.2017
- Oversaw daily operations and led team of 30, achieving sales targets through effective leadership and strategy.
- Enhanced customer satisfaction by providing attentive service and prompt issue resolution.
- Facilitated the onboarding and continuous development of team members, reducing turnover by 25%.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Sales Manager
The Limited
Santa Clara, CA
09.2013 - 04.2015
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Resolved customer relations issues, ensuring quick resolutions and enhancing client satisfaction.
- Leading VIP clients' events.
- Increased brand awareness and fostered customer loyalty through targeted initiatives.
- Conducting inventories, minimizing discrepancies.
Assistant Manager
European Fashions
North Port, FL
01.2009 - 09.2013
- Collaborated with management team to develop strategic plans, driving business growth and operational improvement.
- Oversaw daily cash reconciliations to ensure accurate financial reporting and reduce discrepancies.
- Facilitated recruitment, interviewing, hiring, and onboarding of new employees to ensure adequate staffing levels.
Education
Bachelor - Fashion Design
SUTD
St.Petersburg, Russia04.2008
Skills
- Retail operations management
- Inventory control
- Store performance management
- Business development
- Financial acumen
- Marketing and promotion
- Visual merchandising
- Communication skills
- Organizational skills
- Leadership and team management
Accomplishments
- Named #1 Store in the District, 2018 for increases of ATV, AUR.
- Exceed annual sales plans over $1M each year.
Interests
Timeline
Store Director
Amour Vert
09.2022 - 04.2026
Area Manager
Ambiance SF
03.2022 - 08.2022
General Manager
Sally Beauty
04.2017 - 03.2022
Area Manager
Check Into Cash
05.2015 - 04.2017
Sales Manager
The Limited
09.2013 - 04.2015
Assistant Manager
European Fashions
01.2009 - 09.2013
Bachelor - Fashion Design
SUTD