Susanna Tippett
Flight Attendant
Philadelphia,PA
Summary
Accomplished and multilingual Flight Attendant with over five years of aviation experience. Poised, personable and dedicated to team-driven environment. Highly skilled in responding to emergency situations. Dedicated to exceptional customer service.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Flight Attendant
American Airlines, Susanna Tippett
Philadelphia, PA
04.2018 - Current
- Communicate and translate in Spanish and French to provide passengers with a safe, secure, and comfortable travel experience.
- Ensure passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Provide a high-level customer service experience.
- Assist in medical and security emergencies.
- Verify aircraft and passenger compliance with policies, regulations and safety guidance.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Flight Attendant
SkyWest Airlines
Denver, CO
10.2017 - 04.2018
- Communicated and translated in Spanish to provide passengers with a safe, secure, and comfortable travel experience.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Assisted in medical and security emergencies.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Wait Staff Member
Carrabba's Restaurant
Wichita, KS
01.2013 - 05.2017
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Spanish Teacher
Newton High School
Newton, KS
08.2013 - 05.2017
- Communicated and collaborated with parents, colleagues, and administrators.
- Explored and implemented innovative use of technology in language education.
- Developed and wrote curricula incorporating differentiated instruction, technology, and student choice, often sharing curriculum with other teachers.
- Completed performance reviews and remained up-to-date on required certifications and continuing education credits.
Student Teacher
Maize High School
Maize, KS
01.2013 - 05.2013
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
- Conferred with qualified teacher to establish instructional targets and prepare lessons to cover source topics.
- Had one-on-one sessions with struggling students to increase classroom GPAs and individual student success.
Education
Master of Arts - Spanish Education
Southern Oregon University
06.2016 - 05.2021
Spanish Translation Certificate Program - undefined
Adelphi University
09.2019 - 05.2020
Bachelor of Arts - Spanish Education, Psychology
University of Michigan
01.2010 - 05.2013
Skills
Cleanliness and sanitation
Preflight briefings
Crew coordination
Interpersonal communications
Hospitality service expertise
Certification
Certified Spanish Teacher
Timeline
Spanish Translation Certificate Program - undefined
Adelphi University
09.2019 - 05.2020
Flight Attendant
American Airlines, Susanna Tippett
04.2018 - Current
Flight Attendant
SkyWest Airlines
10.2017 - 04.2018
Master of Arts - Spanish Education
Southern Oregon University
06.2016 - 05.2021
Spanish Teacher
Newton High School
08.2013 - 05.2017
Wait Staff Member
Carrabba's Restaurant
01.2013 - 05.2017
Student Teacher
Maize High School
01.2013 - 05.2013
Bachelor of Arts - Spanish Education, Psychology
University of Michigan
01.2010 - 05.2013