SUSANNA VELAZQUEZ
Chicago,IL
Summary
Skilled medical office professional with advanced training in phlebotomy. Impeccably organized, superb communication in the clinical field, multi-tasking and able to thrive under pressure and independently solve team and patient issues. Experience with remote role and duties. Certified in patient care and phlebotomy in the state of IL.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Financial Advocate
Advocate Aurora Health
Chicago, IL
11.2024 - Current
- Generate estimates upon request for scheduled and unscheduled services
- Analyze insurance coverage options to optimize patient benefit access and reduce out-of-pocket expenses.
- Advocate for patients facing financial hardships, providing tailored support and resource navigation strategies.
- Maintain strict confidentiality regarding sensitive information while providing compassionate guidance for those facing difficult financial situations.
- Implement a proactive approach to identify potential financial challenges before they became critical issues, allowing clients time to address these concerns effectively.
Front Desk Coordinator
Palos Pediatric Dentistry
Palos Heights, IL
11.2023 - 11.2024
- Coordinated patient scheduling to optimize office workflow and enhance patient access to care.
- Implemented electronic health record management system, improving data accuracy and retrieval efficiency.
- Streamlined patient communication process, enhancing engagement and satisfaction through timely follow-ups.
- Managed inventory control for dental supplies, ensuring availability while minimizing waste and costs.
- Monitored compliance with health regulations, ensuring adherence to safety standards within clinical settings.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally
- Coordinated communication between dental staff and patients to enhance service delivery.
- Developed and maintained electronic patient records, ensuring accuracy and confidentiality.
Health Promotion Program Assistant
Advocate Medical Group Wellness Center
10.2022 - 11.2024
- Assist with planning and coordinating day-to-day and special program activities.
- Create and update records and files to maintain document compliance.
- Manage both digital and physical filing systems and retrieve documents as required.
- Deliver top-notch administrative support to office staff, promoting excellence in office operations.
- Supported administrative tasks, ensuring compliance with regulatory standards and protocols.
MEDICAL OFFICE ASSISTANT
Advocate Aurora Health
11.2018 - 11.2023
- Provide consistent and prompt patient flow by assisting patients with check-in process-via the telephone and in person, registration and insurance verification
- EMR maintenance, scanning documentation, schedule appointments and referrals as needed, prepare exam room, monitor vital signs, perform POCT as needed, assist with discharge process, maintain clean environment after each patient, take phone calls and direct to proper service as needed, responsible for ordering clinic supplies and keeping track of up to date medications, supplies, POCT control testing
RADIOLOGIC TECHNOLOGIST ASSISTANT
Northwestern Medicine
10.2015 - 10.2018
- Receive, screen and transfer incoming calls in switchboard, assist patients for clinical exam, prepare examination room, monitor patient check in/out in a timely manner, obtain proper requisition order from physicians and/or RN
PATIENT CARE TECHNICIAN
Northwestern Medicine
03.2005 - 10.2015
- Provide inpatient care with Activities of Daily Living, prepare rooms for new admission(s), monitor vitals signs q4/q8 or as required, measure daily weights, perform POC glucose screening, ECG's, measure and record intake and output daily, obtain urinalysis and culture, check chemistry urine strip, 24 hour urine collection for analysis, contribute to charting, demonstrate and guide team members with proper lifting mechanisms per protocol, maintain inventory of supplies, stock rooms, manage quality control logs, assist with discharge process.
Education
ASSOCIATION NCCA -
ACCREDITED
CNA/PCT CERTIFIED -
Moraine Valley Community College
Palos Hills, ILOak Lawn, IL
DePaul University
Chicago Chicago, ILNHA - NATIONAL HEALTH
Stars Academy School of Phlebotomy
Hickory Hills, IL2016
Skills
- Clinical and administrative support
- Medical terminology
- Patient assessments, support and Care
- Medical records confidentiality
- Billing office support
- Tyto training
- Medical front desk management
- Knowledge of Epic, Microsoft
- Word, Excel, Internet, Radnet
- Sentact, PowerChart
- Google Chrome
- Data Entry
- Remote Working Experience
- Staff Support
- Office Supplies and Inventory
- General Housekeeping
- Greeting Visitors
- Supporting Daily Living Needs
- Customer Satisfaction
- Mobility Support
- Expense Reports
- Cash flow management
Languages
Spanish
Native or Bilingual
Certification
BLS for Health Providers
2005-Present
S
V
Timeline
Financial Advocate
Advocate Aurora Health
11.2024 - Current
Front Desk Coordinator
Palos Pediatric Dentistry
11.2023 - 11.2024
Health Promotion Program Assistant
Advocate Medical Group Wellness Center
10.2022 - 11.2024
MEDICAL OFFICE ASSISTANT
Advocate Aurora Health
11.2018 - 11.2023
RADIOLOGIC TECHNOLOGIST ASSISTANT
Northwestern Medicine
10.2015 - 10.2018
PATIENT CARE TECHNICIAN
Northwestern Medicine
03.2005 - 10.2015
ASSOCIATION NCCA -
ACCREDITED
CNA/PCT CERTIFIED -
Moraine Valley Community College
DePaul University
NHA - NATIONAL HEALTH
Stars Academy School of Phlebotomy