Susanna Victor
Product Owner
Roxbury,MA
Summary
Experienced Product Owner with a strong analytical focus and attention to detail, with more than 8+ years of experience in converting business needs into actionable insights. Proven track record in translating customer needs into functional requirements, leading cross-functional teams, testing efforts, and ensuring products are developed and launched with precision. Proficiently managed Agile/Scrum teams, maintaining a steady sprint success rate exceeding 40%. Currently hold Certified Scrum Product Owner and Certified Business Analyst Professional certifications.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Product Owner
Ambry Genetics
06.2019 - Current
- Led a cross-functional Agile team of 6 members to drive collaboration and alignment, resulting in improved sprint performance over multiple quarters
- Acted as the subject matter expert and primary liaison between development team, IT-Operations, Quality Analysts, Bioinformatics, end users, ensuring effective communication and information flow
- Conducted comprehensive user interviews and facilitated workshops to gather and analyze user requirements, ensuring a deep understanding of user needs and preferences
- Translated high-level business requirements into detailed functional specifications for development and QA teams
- Collaborated closely with developers to design and implement software features, focusing on enhancing user satisfaction
- Oversaw the Software Development Life Cycle (SDLC) processes, ensuring adherence to best practices and standards
- Conducted Agile ceremonies, including Backlog Refinement and Sprint Planning, ensuring effective communication, collaboration, and progress tracking across the team
- Conducted retrospective sessions regularly to understand impact of requirement changes on testing processes and to improve post-release defect rates
- Hosted regular product demos and workshops to gather feedback and drive user adoption
- Worked regularly in Veeva, Policy Tech, JIRA, and confluence for maintaining comprehensive documentation
- Performed database validations using SQL queries to support database requests and maintain data integrity
Senior Quality Analyst
Ambry Genetics
08.2016 - Current
- Responsible for maintenance and assessment of overall quality of client-based application
- Achieved a 15% reduction in critical defects and a 10% improvement in overall application quality
- Collaborated with developers and project managers to assess program capabilities, features and testing demands
- Constructed test plans, organized user acceptance test (UAT) and complete documentation for compliance needs
- Worked with the Bioinformatics department for validation and maintenance of BioAPI based application
- Expertise in conducting training sessions, demos of new feature release and drafting of training manuals
- Managed and cross-trained QA team for two business contributing applications
Web Strategy Analyst
Illumina
06.2015 - 10.2015
- Conducted market research to evaluate the MiSeqDx web presence
- Identified and implemented improvements that led to a 20% increase in website traffic and engagement over three months
- Efficiently conducted requirements gathering and analysis from various departments contributing content to application
- Conducted customer calls, surveys and data analysis to increase customer traffic and peripheral performance metrics of website by 50%
- Integrated UX/UI principles and buyers journey with customer's feedback for website redesign
- Enhanced user experience, resulting in a 25% decrease in bounce rates and a 15% increase in page views per session
- Conducted competitive analysis to design marketing strategies
- Senior leaders approved and implemented the proposed improvements, resulting in a 40% increase in both the number and quality of sales leads generated through the website
Education
Master of Science - Biotechnology Management
Paul Merage School of Business, UCI
Bachelor of Engineering - Biotechnology
Anna University
Skills
Agile Methodologies
undefinedCertification
Certified Business Analysis Professional (CBAP), 2019, https://badges.iiba.org/a8059054-2694-479c-bbd8-73b757bf0e95
Timeline
Product Owner
Ambry Genetics
06.2019 - Current
Senior Quality Analyst
Ambry Genetics
08.2016 - Current
Web Strategy Analyst
Illumina
06.2015 - 10.2015
Master of Science - Biotechnology Management
Paul Merage School of Business, UCI
Bachelor of Engineering - Biotechnology
Anna University
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